AI fluency is a measurable advantage that can shape worker performance.
Understanding how AI is reshaping the workplace requires a reliable way of measuring what respondents actually know about the technology. To address this issue, SHRM developed the AI Aptitude Test as an objective measure of AI proficiency.
Inside The Case for AI Aptitude report:
- Data from over 4,000 workers who access AI in their work
- Description of the SHRM AI Aptitude test and scoring methods
- Distribution of workers by AI aptitude across organizations and industries
- Key impacts of AI fluency on work performance
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What the Data Reveals
| 1: High aptitude workers saved almost 2 hours more per week (after correcting AI output) using AI tools than low-aptitude workers. | 2: Knowledge-intensive sectors outperform physical and service industries on AI aptitude. |
| 3: Workers are more likely to build confidence and effectively use AI when communication is paired with tangible support such as dedicated time, training, and tools. | 4: Self-reported experience with AI reveals a notable disconnect with demonstrated aptitude: workers with below-median aptitude scores reported having an advanced or expert level of AI experience. |
Overall, while all workers recognize AI’s influence on the future of work, higher-aptitude workers are more likely to anticipate and prepare for these changes. This suggests that direct exposure to AI and a deeper understanding of its capabilities may enhance awareness of its long-term impact and the need for proactive skills development.
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