Job Summary:

The Network Control Operator will provide technical support for the organizations voice and data networks.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Maintains the organizations voice and data networks, troubleshooting and analyzing hardware, software, and peripheral issues.
• Conducts diagnostics to identify and/or prevent problems and errors.
• Maintains knowledge of trends and developments in telecommunications and data networking, hardware, and technology.
• Maintains documentation and logs of technical issues, troubleshooting activities, and resolutions.
• Develops and maintains documentation for equipment installations, configurations, and other user needs.
• Trains staff and end users on proper function and use of equipment.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Basic understanding of network control principles, theories, concepts, and technologies.
• Thorough understanding of networking protocols, LAN networking, and WAN networking.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Associates degree in Computer Science, or equivalent experience, required.
• At least three years of experience in network maintenance and user technical support preferred.
• A+, Network+, and/or similar certifications highly preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.