When growing complexity collides with the nonstop change like we’ve all experienced in recent years, organizational friction takes hold. Join Dayforce and a panel of experts to discuss how friction gets in the way of speed and agility – two critical success factors for today’s organizations – and what new Dayforce research reveals about how to overcome it.
Join this conversation to learn:
- The consequences of friction at every level of the organization, preventing people from doing the work they’re meant to do
- What Dayforce's Organizational Friction Index reveals about what low-friction organizations do differently
- The four types of organizational friction your organization needs to conquer to go from gridlock to growth
Meet the Presenters
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Steve Holdridge
Steve Holdridge is President and Chief Operating Officer at Dayforce. Holdridge leads all go-to-market and operations functions globally, including the customer, digital, marketing and communications, revenue, and transformation organizations. Prior to this role, he served as President, Customer and Revenue Operations as well as Chief Customer Officer. Holdridge is a seasoned leader with over 30 years of experience driving sales and customer experience teams to success. Before joining Dayforce in 2020, he held global leadership roles at leading technology firms including MicroStrategy, Infor, Oracle, and Price Waterhouse. He is a former member of the TSIA (Technology Services Industry Association) Executive Advisory board.
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Margot Lackenbauer
Margot Lackenbauer is the Chief Human Resources Officer at BDO Canada, where she leads the national HR strategy for the firm’s 5,000 partners and staff. With more than 20 years of HR leadership experience across diverse industries, she helps organizations align their talent and business strategies to drive results. Lackenbauer is passionate about building inclusive workplace cultures that prioritize employee well-being. She is known for distilling complexity into clear, actionable plans that foster agility and support sustained growth. Her ability to connect people strategy with business performance makes her a trusted advisor to leadership teams in today’s fast-paced, competitive environment.
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Lindsay Bousman
Lindsay Bousman, Ph.D., is Head of Culture and Talent Success at Dayforce. Bousman is a seasoned talent management executive with over 20 years of experience driving organizational transformation at leading companies including Dayforce, Opendoor, Allstate, Expedia Group, Starbucks, and Microsoft. Currently Head of Global Culture and Talent Success at Dayforce, she has consistently delivered enterprise-wide talent strategies impacting thousands of employees, from performance management redesigns to culture transformation initiatives. A recognized thought leader, she has presented at global conferences, authored published case studies, and served as an adjunct professor. Through her consulting work, she has partnered with Fortune 500 companies and respected non-profits like Amazon, T-Mobile, and the Bill and Melinda Gates Foundation to create innovative talent solutions that drive business results and enhance employee experience.
SHRM certification has approved this webinar for 1 PDC toward SHRM-CP or SHRM-SCP recertification. A program code will be provided at the end of the webinar.