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Asian-Americans Seek More Respect, Authority in the Workplace

Amid surging violence and companies' promises to increase diversity, Asian-Americans are frustrated by their lack of progress and employers' seeming indifference to their plight.


​Don Wen sometimes wonders whether new clients and colleagues are conjuring up the typical stereotypes when they see he is of Chinese descent. He imagines they might be curious about whether he speaks with an accent or might worry that he is too rigid. Perhaps they are concerned that he is too data-driven and lacks agility.

"Do I think I have more to prove? Yes," Wen says. "But I think I surprise people."

As a partner at PwC, Wen is a member of the corporate elite—a rarity for most minorities. What's unique about Asian-Americans is that they are well-represented in the workforce yet woefully underrepresented in the corridors of corporate power. They hit what author Jane Hyun dubbed a "bamboo ceiling," just as women are said to be blocked by a glass one. The myth that Asian-Americans are the "model minority"—hardworking people who don't need help—has blunted their progress. But now, amid surging violence and companies' promises to increase diversity, members of this community are feeling frustrated by their lack of advancement and employers' seeming indifference to their situation.

"A lot of different organizations are hiring their first diversity officer ever, and we have been told by clients, 'We want someone Black or brown only,' " says Debbie Tang, a partner at Bridge Partners, a New York City-based executive search firm specializing in finding candidates from diverse groups for leadership roles. "That's what people think of when they think of diversity. It's hard to get them to understand that Asians are a minority."

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Efforts to understand the Asian-American experience are growing as violence against Asian-Americans surges, with many blaming former President Donald Trump and his administration for triggering the attacks by referring to COVID-19 as the "kung flu" and "China virus." Anti-Asian hate crimes rose 164 percent to 95 incidents in 16 of the country's largest cities and counties during the first quarter of this year compared with the same period in 2000, according to the Center for the Study of Hate and Extremism at California State University, San Bernardino. Last year, anti-Asian hate crimes surged 146 percent.

Asian-American Leaders Demand Change

The anger, which reached a boiling point in March after the killing of six women of Asian descent during a mass shooting in Atlanta, has sparked unparalleled activism in the community that goes beyond protests and petitions. In May, prominent Asian-American business executives, including Sheila Lirio Marcelo, the founder of Care.com, and Jerry Yang, a co-founder of Yahoo, pledged $125 million to start a new nonprofit, the Asian American Foundation, to increase the community's influence and economic status.

Earlier, a coalition of Asian-American business leaders, including Zoom CEO Eric Yuan and OpenTable CEO Debby Soo, bought a full-page ad in The Wall Street Journal to condemn the brutality and pledged $10 million to fight it. "We are tired of being treated as less than American, subject to harassment and now, every day, we read about another member of our community being physically attacked—simply for being Asian," they wrote.

Politicians are paying attention. In May, President Joe Biden signed the COVID-19 Hate Crimes Act, which is designed to combat attacks against Asian-Americans by raising awareness and expediting review of potential hate crimes at all levels of government. This followed other initiatives, including the appointment of a deputy assistant to the president who will serve as liaison to the Asian-American and Pacific Islander community. (There are 24 million people in the U.S. with full or partial Asian heritage. That's equal to 7 percent of the population, though less than 2 million of them are Pacific Islanders, according to the U.S. Census Bureau.)

Breaking the 'Bamboo Ceiling'

The question now is whether corporate America will do its part. Leaders behind The Wall Street Journal ad promised to redefine "Asian-Americans as a group worth representation at all levels of the organization" as part of their pledge to issue diversity reports. But change has been slow in coming.

Individuals of Asian descent represent 13 percent of the U.S. professional workforce but only 6 percent of executive posts, according to Ascend, a Pan-Asian, New York City-based nonprofit for business professionals. Meanwhile, white individuals represent 69 percent of the workforce but 85 percent of senior roles, and Black individuals account for 8 percent of employees and 5 percent of executives.

Society for Human Resource Management (SHRM) research found that over the last year, 17 percent of Asian-American workers felt they were treated unfairly because of their race or ethnicity. That's essentially tied with Hispanic/Latino employees but half the percentage of Black workers who said the same. Among S&P 500 companies, there are 29 CEOs of Asian descent (5.8 percent), and 25 of them are male, according to MyLogIQ, a data provider of public company intelligence.

Those statistics belie the long-held myth that Asian-Americans are the "model minority" who universally succeed and have either overcome or don't experience any discrimination. Of course, there are numerous individuals from this demographic who have reached the highest levels of power. Most recently, Kamala Harris, a woman of South Asian descent, was elected U.S. vice president. Indian-American Sundar Pichai is CEO of Alphabet and its subsidiary Google; Microsoft CEO Satya Nadella is also Indian-American. And while many Indian- and Chinese-Americans have prospered in the U.S., people from other Asian countries, such as Burma and Mongolia, are more likely to struggle.

"We see a lot of Asians that are already successful [in business], unlike the perception of other communities of color," says Anna Mok, president of Ascend. "Companies aren't doing all the work needed to help Asians advance [because of that perception]."


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There was widespread hardship among small businesses during the COVID-19 pandemic, but those owned by Asian-Americans were particularly hard hit by the combination of shutdowns, the recession and increased hate crimes against the community.

Research shows that all minority-owned small businesses suffered more than their white-owned counterparts, yet the substantial problems faced by Asian-American small-business owners stood out because they contrast sharply with the group's previous experiences. Ninety percent said their revenue shrank in the 12 months ending in September 2020, according to a study by AARP and Fed Small Business, a collaboration of all the Federal Reserve Banks. Eighty-five percent of Black-owned businesses, 80 percent of Hispanic-owned businesses and 76 percent of white-owned businesses endured similar losses.

The study examined businesses with owners ages 45 and older. Four out of 5 small businesses have owners in that age range, regardless of gender, race or ethnicity. Nearly 35 percent of small businesses owned by Asian-Americans closed temporarily during the pandemic. Roughly one-quarter of white-owned, Black-owned and Hispanic-owned businesses experienced the same fate.

"What was surprising about the Asian performance statistics is that they were glaring from what we had previously seen in other studies," says Claire Kramer Miller, an author of the AARP and Fed Small Business report. "In a lot of ways, Asian performance [previously] was about average."

Nearly 9 out of 10—89 percent—of firms owned by Asian-Americans reported having financial challenges last year, up from 70 percent in 2019. Meanwhile, 92 percent of Black-owned firms said they were experiencing financial stress, up from 85 percent in 2019.

One reason may be businesses' locations. Forty percent of small companies owned by Asian-Americans are located in the Pacific census division, which includes California, while another 28 percent are in the Middle Atlantic region, which comprises New York, New Jersey and Pennsylvania. These regions were among those especially impacted by the coronavirus.

In addition, industries devastated by COVID-19, such as restaurants and salons, have a large concentration of Asian-American-owned businesses, according to Jennifer Sun, co-executive director of Asian Americans for Equality, a New York City-based nonprofit.

"Xenophobia is also keeping people away," Sun says. Businesses owned by Asian-Americans were already faltering before shutdowns, as former President Donald Trump and others referred to the virus as the "China flu" or "kung flu," Sun explains. "People were afraid to go to nail salons," she says.

And that prejudice is still affecting businesses. Fearful of being attacked, employees don't want to work late or leave alone. Meanwhile, the tourists and office workers who once populated areas such as Chinatown are scarce. —T.A.


Minority Myth

The model minority label stems from a New York Times article published during the 1960s by a sociologist who lavished praise on Japanese-Americans for overcoming the prejudice and internment they faced during World War II and disparaged the Black community for "failing to thrive." Americans of Japanese descent were praised for their respect for authority, academic excellence and "subordination of the individual to the group."

Over the years, that adulation morphed into a stereotype by which all Asians were painted as hardworking, smart and faithful, say diversity experts. However, they were also deemed workers who lacked the ambition, creativity and confidence that leadership requires.

Some first-generation Asian-Americans say there are nuggets of truth to the cliché. "I was taught and wired to respect hierarchy," says a Chinese-American consultant who requested anonymity. "It has hurt me so much. In Asian culture, there is humongous respect for your elders."

She says that mindset kept her from quickly quitting a job with an abusive boss. Volunteer work on committees to promote gender and ethnic diversity didn't help her career because such activities didn't lead to billable hours. After realizing her efforts weren't changing the makeup of the all-white male leadership at the consulting firm where she worked, she eventually left.

Wen says, "My mother told me never to brag. But in corporate America, you have to talk about your accomplishments."

Over the years, Wen says, he has taken advantage of programs PwC offers in public speaking and delivering effective presentations. He says they helped him and that he feels supported by his colleagues. Still, he says, he'd like to see companies understand that "not everyone talks about their accomplishments or performances in a similar way. We have to be more sensitive culturally when we are coaching and managing."

Many companies are trying to expand the idea of what skills and characteristics make a good manager, though they are still fighting against a long-ingrained belief that traits such as aggression and competitiveness, adjectives typically associated with alpha males, are necessary for good leaders. All minority groups would benefit from broader definitions that would allow for more respect of cultural differences.

"The onus is placed on us to have to adapt when the culture is white male," says Jennifer Sun, co-executive director of Asian Americans for Equality, a New York City-based nonprofit.


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Diversity Among Asian-Americans

Asian-Americans have immigrated to the U.S. from more than 20 countries in three different regions over many decades. Their education and income levels vary widely. Overall, 54 percent of Asian immigrants ages 25 and older have a bachelor's degree or higher, compared with 33 percent of both total immigrants and U.S.-born adults, according to Migration Policy Institute, a Washington, D.C.-based nonprofit.

However, while 79 percent of those from India are college graduates, less than one-quarter of those from Cambodia or Laos have degrees. The median income for an Indian-American family was $119,000 in 2019 but only $44,000 for a Burmese-American family, according to Pew Research Center, a Washington, D.C.-based think tank. And while 6 percent of Indian families in the U.S. live in poverty, that number jumps to 25 percent for Mongolian families in the U.S.

Immigrants from India have advantages that other groups don't, experts say. Many already speak English and have a familiarity with Western culture, which experts attribute to India's history as a British colony.

Having Asian-Americans in a company's leadership may help pave the way for more people from this demographic to reach executive positions. Debra McCowan, senior vice president and chief human resources officer for NetApp, says that during a career spanning over two decades, she has heard the stereotypes about Asian-Americans lacking leadership skills. Those didn't exist at the Sunnyvale, Calif.-based tech company where McCowan has worked for two years, and she thinks it's at least in part because NetApp's CEO of seven years, George Kurian, is Indian-American. McCowan says 23 percent of the company's employees are of Asian descent and they make up 20 percent of upper management's ranks.

"What George brings is a wonderful global perspective of leadership," McCowan says. "He truly wants to see a greater representation of diverse talent and diverse perspectives."

Having a leader with Asian heritage is not always a boost, however. Earlier this year, Google reached an agreement to pay $3.8 million to settle allegations of systematic compensation and hiring discrimination against women and individuals of Asian descent. More than 5,500 employees and job applicants were eligible for payments under the agreement with the U.S. Department of Labor.

To improve the number of Asian-Americans in its senior ranks, Deloitte plans to break down this population into three groups when it conducts its next diversity audit, says Kavitha Prabhakar, the consulting firm's chief diversity, equity and inclusion officer. The groups are East Asians, which include Chinese and Japanese individuals; South Asians, which include Indians and Pakistanis; and Southeast Asians, which include Thai and Vietnamese individuals.

Prabhakar says Deloitte doesn't want to reinforce stereotypes but wants to accommodate regional differences.

"I think for our organization it is important [to divide those of Asian descent into groups]," she says. "We have observed certain patterns. I think there is a difference in what is needed."

For example, Prabhakar says, there is a stereotype that East Asians are passive. "In style, they don't tend to talk over other people," she explains. She wants managers to understand that and proactively encourage them to speak in meetings or hold sessions with them individually to hear their ideas.

Overall, Prabhakar wants managers to provide Asian-American employees the chance to be given high-profile work that will expose them to senior executives, which will help advance their careers. She fears this group's reputation for being excellent workers can relegate its members to roles that limit their visibility.

That's what Deloitte's diversity figures suggest. Asian-American employees make up 29 percent of the firm's workforce but only 13 percent of its partners, principals and managing directors (PPMD). White employees represent 59 percent of the workforce and 81 percent of the PPMD.

Meanwhile, Black employees represent nearly 7 percent of the firm's total workforce, while Hispanic employees account for 2 percent. Increasing those numbers is a major priority for Deloitte's diversity, equity and inclusion program.

"The difference here right now is there are marginalized communities that [figuratively speaking] have a greater distance to travel," Prabhakar says.

But she's confident that Asian-Americans will rise to greater heights in corporate America. "There is still work to be done," Prabhakar says. "Asians are rallying better than they have before. The collective voice is definitely coming out in a positive way."

Theresa Agovino is the workplace editor for SHRM.



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