Download: Gig & Platform Worker Compliance Checklist (India Labor Codes 2025)
The Gig & Platform Worker Compliance Checklist is designed for HR, legal, compliance, and platform operations teams. It outlines key obligations applicable to gig and platform workers under India’s labor law framework.
Worker Classification and Engagement Structure
● Confirm the correct classification of individuals as gig workers or platform workers under the social security framework.
● Document engagement as task-based or assignment-based without implying an employer-employee relationship.
● Review contracts, onboarding flows, apps, dashboards, and support content for consistent classification language.
● Remove employment-linked terminology unless the engagement legally qualifies as employment.
Applicability of Labor Codes
● Map gig and platform worker coverage primarily to the social security framework.
● Avoid extending wage regulation, industrial relations, or retrenchment provisions unless legally applicable.
● Ensure internal policies clarify that protections operate through government-notified schemes.
● Validate that the benefit language does not suggest automatic statutory entitlement.
Social Security Coverage and Scheme Alignment
● Identify central or state social security schemes applicable to gig and platform workers.
● Communicate clearly that benefits are scheme-based and subject to eligibility conditions.
● Avoid guarantees around insurance, health, pension, or provident fund benefits unless explicitly notified.
● Train HR and operations teams on the scope and limits of scheme coverage.
Worker Registration and Access Enablement
● Inform workers about registration requirements on designated government platforms.
● Communicate identity and verification requirements accurately.
● Provide guidance materials for registration without enrolling workers directly.
● Maintain internal records of awareness and enablement efforts.
Aggregator Contribution Obligations
● Assess whether the organization qualifies as an aggregator under the social security framework.
● Review the applicability of turnover-linked contribution requirements.
● Apply statutory contribution limits correctly.
● Retain documentation for contribution calculations, payments, and reconciliations.
Engagement Terms, Payments, and Records
● Issue written engagement terms covering work allocation, remuneration, incentives, and deductions.
● Ensure payout computation logic is transparent and accessible.
● Maintain accurate records of worker details, assignments, payouts, and disputes.
● Apply platform rules consistently across similarly placed workers.
Grievance Redressal and Issue Management
● Establish a documented grievance mechanism accessible to gig and platform workers.
● Define timelines for acknowledgment, investigation, resolution, and escalation.
● Cover common issues such as payout disputes, access restrictions, safety concerns, and scheme queries.
● Maintain grievance logs with outcomes and closure notes.
Safety and Incident Reporting Where Applicable
● Provide role-specific safety instructions for work involving physical or field risk.
● Enable reporting of accidents, incidents, or unsafe conditions.
● Define escalation and emergency response processes.
● Align safety expectations with vendors and delivery partners where relevant.
Communication and Disclosure Controls
● Communicate rights, limitations, and processes in clear, non-technical language.
● Ensure support teams and managers use approved scripts and FAQs.
● Maintain consistency between worker-facing and internal communication.
● Consider regional language accessibility where appropriate.
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