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Job Summary:
The Assistant Branch Manager will assist the Branch Manager in providing leadership to the bank through efficient daily operations in all areas of banking service.
Supervisory Responsibilities:
- Schedules and supervises customer service representatives, head teller, tellers, safety deposit clerk, and financial service managers in daily tasks and operations.
- Conducts performance evaluations that are timely and constructive.
Duties/Responsibilities:
- Assists manager in efforts to reach profit, performance, and customer service goals.
- Oversees banking services, especially customer service, to ensure excellence; contacts or assists customers and prospective customers.
- Reviews and manages staffing procedures, ensuring that staff assignments and responsibilities are reasonable, and that salary structure is equitable.
- Coordinates communication with branch staff.
- Works to meet branch performance standards including operating loss control, bank secrecy, and compliance with policies and procedures.
- Oversees and assists with the preparation of all branch reports for approval by manager.
- Attends and participates in periodic staff meetings.
- Manages branch operations when manager is absent.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent math and accounting skills.
- Excellent personal and professional leadership skills.
- Understanding of banking regulatory matters and procedures for proper operation.
- Ability to perform various banking procedures and operations.
- Ability to remain professional and composed under pressure.
- Proficient with Microsoft Office Suite or similar software programs.
Education and Experience:
- Bachelors degree in related field or equivalent banking industry experience.
- At least one year of branch experience.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
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