Conflict Mediation: Inspiring Positive Outcomes
Seminars are available in person or live online!
Conflict management is an inevitable facet of the HR function. In this illuminating program, you will uncover the role of conflict in a workplace culture and learn both conflict mediation and conflict management techniques and when to use them for workplace disputes. You will explore how conflict happens, how the brain reacts to conflict and why people react differently when conflict occurs. You will build your conflict management skills by applying a three-step conflict mediation process to multiple real-life scenarios.
You will leave this program with concrete tactics you can use to help reduce the level of conflict at your organization.
Program Objectives
This program is designed to provide you with the knowledge and skills necessary to:
- Define mediation and investigate the role it plays in workplace conflict.
- Apply a mediation framework to workplace conflicts.
- Identify challenges that can arise with mediation and identify solutions.
- Identify strategies for employees to manage their own conflicts.
Themes
Disputes vs. conflicts, conflict management, conflict resolution, recognizing conflict, employee/manager conflict, conflict mediation
What You Need to Know
Intended Audience
Individuals seeking guidance on how to manage conflict in business relationships.
Recertification
7.5 Professional Development Credits (PDCs)
HR Knowledge Domain
People
HR Competencies
- Relationship Management
- Communication
- HR Expertise (HR Knowledge)
Explore other SHRM Engagement & Workplace Culture Seminars
Unlock the Skills You Need to Drive Real Change at Work
At SHRM we believe change is a good thing, and it’s sparked by your best ideas.
Our educational programs are designed and delivered by HR experts to empower you with the knowledge and tools you need to drive lasting change in the workplace. We offer a powerful partnership to develop your skills, accelerate your career, and change your workplace culture as a champion for colleagues and yourself.
We provide a transformative educational experience. We’ll lead you to learn. You’ll lead your company to succeed.
Receive all-inclusive access to SHRM educational programming
SHRM Conferences On Demand is self-paces and offers countless hours of knowledge and growth.