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  1. Education
  2. Seminars
  3. Engagement & Workplace Culture
  4. Conflict Mediation: Inspiring Positive Outcomes
SHRM Seminars

Conflict Mediation: Inspiring Positive Outcomes

Register Today

Seminars are available in person or live online!

Conflict Mediation

Conflict management is an inevitable facet of the HR function. In this illuminating program, you will uncover the role of conflict in a workplace culture and learn both conflict mediation and conflict management techniques and when to use them for workplace disputes. You will explore how conflict happens, how the brain reacts to conflict and why people react differently when conflict occurs. You will build your conflict management skills by applying a three-step conflict mediation process to multiple real-life scenarios. 

You will leave this program with concrete tactics you can use to help reduce the level of conflict at your organization.

Program Objectives

This program is designed to provide you with the knowledge and skills necessary to:

  1. Define mediation and investigate the role it plays in workplace conflict.
  2. Apply a mediation framework to workplace conflicts.
  3. Identify challenges that can arise with mediation and identify solutions.
  4. Identify strategies for employees to manage their own conflicts.

Themes

Disputes vs. conflicts, conflict management, conflict resolution, recognizing conflict, employee/manager conflict, conflict mediation

What You Need to Know

Intended Audience

Individuals seeking guidance on how to manage conflict in business relationships.

Pricing
Member: $1,585
Nonmember: $1,835

Recertification
7.5 Professional Development Credits (PDCs)

HR Knowledge Domain

People

HR Competencies

  • Relationship Management
  • Communication
  • HR Expertise (HR Knowledge)

 

Reserve Your Spot
Download Program Outline

"This program provided a great framework for employing the tools and strategies to create safe spaces within our organization and use mediation to resolve conflict."

Explore other SHRM Engagement & Workplace Culture Seminars
Coaching for People Managers
Communicating with Credibility
Employee Engagement: Elevating the Human Experience
Employee Relations: Creating a Positive Work Environment
Inclusive Workplace Culture: Leading and Sustaining a Culture Transformation

Unlock the Skills You Need to Drive Real Change at Work

At SHRM we believe change is a good thing, and it’s sparked by your best ideas. 

Our educational programs are designed and delivered by HR experts to empower you with the knowledge and tools you need to drive lasting change in the workplace. We offer a powerful partnership to develop your skills, accelerate your career, and change your workplace culture as a champion for colleagues and yourself.

We provide a transformative educational experience. We’ll lead you to learn. You’ll lead your company to succeed.

Explore SHRM Educational Programs
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