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Job Summary:
The Concierge will assist guests, patrons, tenants, or employees with personal services such as making dinner and tour reservations, offering suggestions for events, and arranging transportation.
Supervisory Responsibilities:
- None.
Duties/Responsibilities:
- Provides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities.
- Arranges sightseeing and other tours.
- Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation times (e.g., golf or tennis), or spa treatments.
- Runs appropriate errands for guests and picks up or delivers a variety of items.
- Provides a variety of business services such as shipping packages and assisting with printing needs.
- Receives, stores, and/or delivers mail and luggage.
- Acquires daily care items such as toiletries, for guests and patrons.
- Plans and schedules special events, parties, or meetings.
- Fulfills unusual requests such as arranging for adventure experiences such as hot air balloon rides, coordinating special moments for guests, and searching for hard-to-find items.
- Arranges for interpreters or translators when needed.
- Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software.
- Excellent problem-solving and critical thinking skills.
- Must have a positive attitude with the ability to remain flexible and patient.
- Excellent organizational and multitasking skills.
- Excellent administrative skills.
Education and Experience:
- At least two years of hotel guest services experience highly preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
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