Job Summary:

The Senior Loan Adjuster will be responsible for the collection of past-due mortgage accounts and charge-off recovery.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Manages the collection process for difficult accounts, including delinquent mortgages, charge-offs, and bankruptcies.
• Under the direction of management, initiates, facilitates, and settles legal actions.
• Prepares documentation for legal actions; collaborates with legal counsel to handle small claims litigation processes and bankruptcy actions.
• Supervises repossession of physical collateral.
• Presents court testimony on behalf of the bank.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills with the ability to maintain tact and diplomacy in contentious conversations.
• Excellent interpersonal and negotiation skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent required, Bachelors degree in Finance or related field preferred.
• Five years of collection experience required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to handle physical repossession of collateral property.
• Must be able to lift up to 25 pounds at times.