Job Summary:

The Manager of Technical Support will oversee the technical support and service operations and functions in the organization.

Supervisory Responsibilities:

• Hires and trains IS department staff.
• Organizes and oversees the schedules of IS department staff.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

• Analyzes software and hardware needs for the organization.
• Oversees and facilitates the installation and maintenance of IT systems, hardware, and software.
• Identifies and recommends upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization.
• Facilitates and oversees the technical support and helpdesk roles, ensuring effective and helpful support is provided to end users.
• Maintains knowledge of trends and developments in information technology, alerting senior staff of the effects widespread software and hardware revisions, changes, and discontinuation will have on the organizations systems and operations.
• Coordinates and schedules large-scale software and hardware installations.
• Ensures IS-related projects and tasks are completed within specifications, on time, and within budget.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Thorough understanding of technology, software, and hardware.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or able to quickly learn the software and applications used in the organization and the industry.

Education and Experience:

• Bachelors degree in Computer Science or related field required.
• At least five years of related experience with at least one year in a supervisory role preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.