RECERTIFICATION
SHRM: 7.5 PDCs
HR KNOWLEDGE DOMAIN
People
HR COMPETENCIES
Relationship Management
Communication
HR Expertise (HR Knowledge)
| SET UP YOUR TRAINING DELIVERY OPTIONS
|
Program Overview
Conflict management is an inevitable facet of the HR function. In this illuminating program, you will uncover the role of conflict in a workplace culture and learn both conflict mediation and conflict management techniques and when to use them for workplace disputes. You will explore how conflict happens, how the brain reacts to conflict and why people react differently when conflict occurs. You will build your conflict management skills by applying a three-step conflict mediation process to multiple real-life scenarios. And you will leave this program with concrete tactics you can use to help reduce the level of conflict at your organization.
Program Objectives
This program is designed to provide you with the knowledge and skills necessary to:
· Define mediation and investigate the role it plays in workplace conflict
· Apply a mediation framework to workplace conflicts
· Identify challenges that can arise with mediation and identify solutions
· Identify strategies for employees to manage their own conflicts
Program Outline
Related Content
HR must always include human intelligence and oversight of AI in decision-making in hiring and firing, a legal expert said at SHRM24. She added that HR can ensure compliance by meeting the strictest AI standards, which will be in Colorado’s upcoming AI law.
The proliferation of artificial intelligence in the workplace, and the ensuing expected increase in productivity and efficiency, could help usher in the four-day workweek, some experts predict.
Advertisement
An organization run by AI is not a futuristic concept. Such technology is already a part of many workplaces and will continue to shape the labor market and HR. Here's how employers and employees can successfully manage generative AI and other AI-powered systems.
Advertisement