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Conflict Mediation Inspiring Positive Outcomes




RECERTIFICATION

SHRM: 7.5 PDCs


HR KNOWLEDGE DOMAIN


HR COMPETENCIES

Relationship Management
Communication
HR Expertise (HR Knowledge)​


SET UP YOUR TRAINING

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DELIVERY OPTIONS

  • 1-Day in-Perosn
  • (Onsite or Seminar)

Program Overview

Conflict management is an inevitable facet of the HR function. In this illuminating program, you will uncover the role of conflict in a workplace culture and learn both conflict mediation and conflict management techniques and when to use them for workplace disputes. You will explore how conflict happens, how the brain reacts to conflict and why people react differently when conflict occurs. You will build your conflict management skills by applying a three-step conflict mediation process to multiple real-life scenarios. And you will leave this program with concrete tactics you can use to help reduce the level of conflict at your organization.

 

Program Objectives

This program is designed to provide you with the knowledge and skills necessary to:

·       Define mediation and investigate the role it plays in workplace conflict

·       Apply a mediation framework to workplace conflicts

·       Identify challenges that can arise with mediation and identify solutions

·       Identify strategies for employees to manage their own conflicts


Program Outline


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