Managing and Leading Conflicts
RECERTIFICATION SHRM: 12 PDCs
DURATION: 2 Days HR KNOWLEDGE DOMAIN
People
HR COMPETENCIES
Communication, HR Expertise (HR Knowledge),
Relationship Management
| SET UP YOUR TRAINING DELIVERY OPTIONS
|
The focus of the program is to help professionals identify the source of conflicts at the workplace and help develop skills to resolve conflicts. The program emphasizes the importance of persuasive communication in resolving conflicts.
Program Outcomes
- Confront difficult situations and work to resolve tough issues,
- Understand that the conflict is good,
- Communicate persuasively to win support,
- Find out ways to unlock/ remove obstacles and influence others to get work done,
- Make the right trade-offs and balance resources to deliverables.
Content
The program addresses the following 3 modules:
- Understanding conflict and understanding own style of handling conflicts,
- Conflict Management Styles,
- Systematic approach to Conflict Resolution.
All SHRM PDPs have pre-determined recertification credits
For more information, contact:
SHRM India | Email: shrmindia@shrm.org | Phone: 1800-103-2198 (Toll Free)
Related Content
HR must always include human intelligence and oversight of AI in decision-making in hiring and firing, a legal expert said at SHRM24. She added that HR can ensure compliance by meeting the strictest AI standards, which will be in Colorado’s upcoming AI law.
The proliferation of artificial intelligence in the workplace, and the ensuing expected increase in productivity and efficiency, could help usher in the four-day workweek, some experts predict.
Advertisement
An organization run by AI is not a futuristic concept. Such technology is already a part of many workplaces and will continue to shape the labor market and HR. Here's how employers and employees can successfully manage generative AI and other AI-powered systems.
Advertisement