The SHRM India Annual Conference 2025 kicked off at the iconic Taj Palace, New Delhi, buzzing with excitement and anticipation. This year was extra special as SHRM India celebrated its 20th anniversary. Over the last twenty years, SHRM India has continued to grow, reshaping leadership blending purpose with progress, and stepping up as a real force in HR tech.
Johnny C. Taylor Jr., President and CEO of SHRM, took the stage to discuss courage, transformation, and the future of work. He reminded everyone that leadership is not simply about being perfect but about being genuine, grateful, and recognizing talent wherever it emerges.
Recognizing Talent and Leadership
Johnny spoke about the importance of HR leaders tapping into talent in unexpected places. He shared how small acts of encouragement can inspire people to achieve greatness by sharing stories of leaders who shaped his journey. HR needs to stay ahead and be able to identify, nurture, and elevate talent, even when it doesn’t fit traditional molds.
"Together, the U.S. and India have partnered through a recession, a pandemic, and massive technological change, showing the world our worth and redefining leadership and ourselves."
HR’s Evolution
Johnny reflected on HR’s transformation over the past two decades. In 2005, HR was primarily focused on managing headcount, ensuring compliance, and processing payroll. Today, HR is a strategic business partner, shaping culture, driving innovation, and influencing organizational outcomes.
"We went from the Department of Picnics and payroll to the guardians of governance."
SHRM’s Global Evolution
Reflecting on SHRM’s journey, Johnny highlighted how the organization has transformed into a global force over the past 20 years. From its strategic expansion into India to its role in shaping HR across continents, SHRM has evolved from compliance-focused beginnings into a trusted advisor on culture, engagement, and leadership. India, he noted, has been central to this transformation, serving as a hub for innovation and talent.
Global Challenges and HR’s Response
Another focal point discussed was the challenges of today’s workplaces. Johnny spoke candidly about how AI is impacting jobs, declining youth participation, the struggles of older workers, and the global slip in workplace civility. Each challenge, he said, is also an opportunity for HR to lead differently with honesty, empathy, and innovation.
AI and the Future of Work
He shared data showing that while most jobs are safe today, a significant percentage are at risk of displacement within the next few years. He urges HR leaders to communicate honestly with employees, invest in reskilling, and prepare workers for the jobs of tomorrow.
"Reskilling is going to be the word that you're going to hear constantly and constantly, reskilling, upskilling, cross-skilling."
AI may replace some roles, but humans skilled in AI will create new opportunities, and HR must guide that transition.
"AI won't take your job in the short term. Someone who is proficient in AI will take your job."
Youth and Older Workers
Johnny addressed two critical workforce demographics: the youth and older workers. He highlighted the global challenge of declining youth participation, noting that millions of young people are disengaged from education or employment. At the same time, older workers face displacement and struggle to find meaningful roles. He believes that HR should build programs that support both young and older workers, valuing experience while unlocking youthful potential.
"You all have something that very few countries can claim: a truly multi-generational workforce."
Gen Z Engagement
Employee engagement, especially among Gen Z, is dropping. Johnny acknowledged the frustrations on both sides; leaders see Gen Z as demanding, while Gen Z seeks clarity and purpose.
The fix? Rebuild trust. Build respect in both directions. HR’s job is to bring these groups together and understand what engagement looks like in the current context.
"The new worker doesn't want a boss who manages and controls them. They want a leader who sees them, a partner who works alongside them. They want mentorship, purpose, empathy, growth, and excellence."
Workplace Civility
Civility at work came up as the most pressing issue. Johnny shared statistics about incivility in workplaces worldwide, costing billions in lost productivity. He urges HR leaders to lead with respect, empathy, and a human-to-human connection. India, he said, has the ability to lead the way in restoring civility and purpose in workplaces globally.
"Worldwide, workplaces are becoming less civil. We have the unique ability to create meaningful human-to-human encounters in the shadow of automation."
Conclusion: India’s Role in the Future of Work
The future of work is being written now, and India has the talent, innovation, and spirit to lead it. HR professionals must take up this responsibility, not just as managers of compliance, but as custodians of culture, inclusion, and human progress.
“The future of work will not be written by machines. It's going to be written by human beings. Courageous HR leaders, like each of us in this room, believe that civility, purpose and respect still matter."
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