SHRM IAC 24: Leadership Reimagined with Insights from D Shivakumar and Betty Thompson

Betty Thompson, Chair of the SHRM Board of Directors and Senior Executive Advisor at Booz Allen Hamilton, along with D Shivakumar, Chairman of MTPL and Conference Chair for SHRMIAC24, shed light on the challenges and opportunities and how to successfully lead organizations in today's environment at the recently concluded SHRM India Annual Conference 2024.

The session provided valuable insights into career transitions, remote work challenges, DEI initiatives, and the future of hiring and leadership. 

Career Transitions, Risks, and Inclusion Efforts

In her address to an audience of over 4,500 HR professionals, executives, and thought leaders, Thompson highlighted SHRM's critical role in advancing the Indian workforce to global standards and how reskilling, AI, and continuous learning are key to shaping the future of work.

Sharing their own journey through IBM, Fannie Mae, and Booz Allen Hamilton, Shiv and Betty highlighted the need to take risks and leverage diverse teams. As a woman in leadership, they highlighted challenges and the need for men's advocacy in DEI initiatives to create a more inclusive environment.

Addressing Remote Work Challenges and Policies

Promoting diversity without shared experiences and the dilemma faced by CEOs and CHROs in balancing remote work with office attendance was a key topic. Loneliness among remote workers, particularly Generation X, and the necessity of in-person interactions for leadership and human connections were discussed. The struggle to find flexible yet effective remote work policies remains a significant concern.

Hiring and Skill-Based Approach

The conversation moved to the importance of transitioning from degree-based to skill-based hiring. Highlighting the gap between university graduates and the required technical skills, they advocated for alternative training resources. Emphasizing critical thinking and inquisitiveness, the focus was on convincing recruiters to consider skills over degrees, especially as AI takes over administrative tasks.

Stay and Exit Interviews, Leadership, and Collaboration

Stay and exit interviews were underscored as tools for understanding employee motivations. During times of crisis, positivity, calmness, and empathy are essential. Breaking silos in organizations through collaborative cultures was emphasized, highlighting leadership’s role in fostering collective ingenuity.

Encouraging Women Leaders and Inclusion Strategies

Encouraging more women leaders at all levels was a key topic. The tendency to gravitate towards similar individuals, leading to a lack of representation in leadership, was discussed. Visible opportunities for underrepresented groups and addressing imposter syndrome by advocating authenticity and common ground were recommended. A strategic plan and clear vision are essential for organizational agility and relevance.

Women Leaders, Empathy, Cross-Hiring, AI in HR

The role of women leaders, leveraging empathy and softer skills, was explored. The consensus was that women should utilize their strengths instead of emulating men. Cross-hiring was debated with concerns about cost and infrastructure. The potential of AI in HR to make professionals more strategic was acknowledged, highlighting AI’s role in assisting rather than replacing HR activities.

Encouraging Open Communication and Accountability

The session concluded with a focus on fostering a culture of open communication and encouraging employees to speak up about inappropriate behavior. Company values like collective ingenuity, integrity, courage, and service were emphasized for creating a sense of connection and accountability. The use of rewards for demonstrating these values is crucial today.

By fostering inclusive environments and leveraging the strengths of diverse teams, organizations can navigate the evolving landscape of work.