Recognition left untapped is ROI left on the table—but when activated strategically, it closes critical growth gaps. Recognition has evolved into enterprise-critical infrastructure; done right, it becomes a behavioral data engine that fuels productivity, retention, and culture at scale. With human intelligence, peer-enabled recognition, and predictive AI, HR leaders finally have the tools to see what drives performance and retention - and act on it in real time.
Based on new research from Everest Group and Workhuman, this session will explore how to break free from generic recognition models and build a system that drives measurable business outcomes.
You’ll learn how to:
- Diagnose and optimize your recognition strategy - Identify what’s missing in your current program, troubleshoot barriers to impact, and clearly communicate business value to leadership.
- Leverage real-time data and AI for smarter decisions – See how behavioral insights and AI can surface cultural risks.
- Scale culture with authenticity – Personalize recognition at scale while empowering peer-to-peer moments that build trust, connection, and belonging.
Meet the Presenters
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Prachi Ahuja
Prachi Ahuja is Practice Director at the Everest Group. She specializes in human resources and talent acquisition technology platforms, rewards and recognition (R&R) solutions, and vendor management systems (VMS). In her role, Ahuja leads research initiatives and advisory engagements, helping organizations optimize their HR processes and adopt innovative technologies to enhance employee experience and operational efficiency. Before joining Everest Group, she worked as a Strategy Research Manager at The Smart Cube, where she contributed to high-impact projects involving competitor analysis and custom research engagements for consulting clients.
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Priyanka Mitra
Priyanka Mitra is a Vice President at the Everest Group and manages the HR Outsourcing (HRO) offering. Leveraging her strong consulting and research experience, she has advised many global service providers and enterprises across industries in services and technology-related strategic decision-making around digital transformation, product strategy, go-to-market strategy, and delivery optimization. She has authored numerous industry reports on the HR services and technology market and drives thought leadership pieces across these areas for the firm.
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Lynette Silva Heelan
Lynette Silva Heelan is the International Practice Leader with Workhuman’s Consulting team, partnering with clients to create more human workplaces by helping millions of employees feel noticed, valued and appreciated. In addition to being a seasoned strategist, Heelan is also an experienced human resources, recognition, and performance researcher and analyst. She draws on industry trends and data-backed best practices, in combination with her deep client experience, to help customers consider the many aspects of what it means to make work more human, validate their human applications strategy, and achieve early program success.
SHRM certification has approved this webinar for 1 PDC toward SHRM-CP or SHRM-SCP recertification. A program code will be provided at the end of the webinar.