Build Managers Who Deliver Results
SHRM’s People Manager Qualification paired with one-on-one professional mentorship (PMQ+) gives your people managers the skills, confidence, and peer support they need to lead effectively. Backed by SHRM research and designed for impact, it turns training into measurable performance gains across your organization.
When Managers Fail, the Business Pays
Poor management isn’t just a people problem; it’s a business problem. Missed targets, disengaged teams, and high turnover erode performance and stall growth. Left unaddressed, ineffective people managers become one of the most expensive risks to your organization.
$223B
Amount lost by U.S. organizations in the past five years due to employee turnover.
90%-200%
of an employee’s annual salary. The true cost of replacing a manager once you account for lost productivity, onboarding, and training.
28%
The portion of HR’s time spent addressing problems caused by poor people managers.
Great Managers Aren’t Made in a Single Session
Closing this leadership gap takes more than a single workshop or seminar. With 58% of managers reporting they’ve never received formal training and 60% of new managers failing within two years, organizations need a development approach that creates lasting change.
SHRM’s PMQ+ program goes beyond point-in-time training. It embeds continuous development, real-world application, and expert mentorship into the manager experience, ensuring leaders sustain behavior change and deliver measurable results.
Our Solution: PMQ+
PMQ+ is a self-paced online course that builds foundational competencies in the areas that matter most: communication, performance management, situational judgment, and team leadership. With live, interactive cohort sessions, participants gain opportunities for shared learning and problem-solving. The experience is anchored by year-long access to a personal mentor, offering guidance, accountability, and encouragement to help managers apply what they learn, overcome challenges, and drive lasting impact.
The PMQ+ Difference
Today’s managers need more than a playbook. They need ongoing development that sticks. PMQ+ delivers sustained personalized development to help managers grow through real-world challenges, supported by expert mentors and a strong peer network.
- One-on-one Personalized Mentorship Powered by LifeGuides
Personalized mentor matching by industry, guided by a mentor concierge, and tailored sessions that embed your organization’s strategy and leadership priorities into every interaction. - Support Navigating Challenges
On-demand guidance to help managers navigate real-time challenges such as conflict management and workplace incivility. - 1 Year of Continuous Learning & Support
Monthly leadership webinars and mentorship that extends to family members together deliver a year of learning and support beyond the workplace. - Opportunities for Networking
Cohort sessions designed to build a professional network of support for people managers.
The PMQ+ Difference
This program doesn’t just promise impact; it delivers. Organizations investing in PMQ+ are seeing meaningful returns:
90%
of participants report improved people management skills.
87%
overall satisfaction rate from those who completed PMQ.
87%
say they are more confident and prepared to lead a team.
86%
of learners found the PMQ program very engaging.
Your ROI: Lower turnover costs, higher employee engagement, and managers who accelerate, not stall, your business growth.
Go beyond one-time training with PMQ+
Deliver continuous development and peer mentorship that turn everyday managers into exceptional leaders.
Leadership & Management Development Insights
In an era when organizations recognize people as their most vital assets, effective people management becomes indispensable. People managers are the linchpin that connects organizational goals with the efforts of employees, ultimately driving success.
Each new generation brings fresh ideas, perspectives and expectations into the workplace, and today’s emerging professionals are no exception. Given this, SHRM and Handshake conducted a joint survey to explore the skills emerging professionals need, how employers evaluate emerging talent, and what emerging professionals are looking for in an employer.
If a key manager left tomorrow, would their team thrive or stall? Many companies plan for CEO succession, but few prepare for the loss of people leaders who hold critical knowledge and keep daily operations moving.