Civility is often treated as a matter of etiquette or tone. In reality, it is a critical workplace capability that influences trust, psychological safety, engagement, and organizational effectiveness. Led by Jenn Graham, Founder and CEO of Inclusivv, this webinar introduces a three-layer framework for understanding how civility operates across individuals, teams, and organizational systems. Grounded in behavioral science and workplace research, the session equips HR leaders with a practical lens for diagnosing breakdowns in civility and identifying opportunities to strengthen workplace culture.
This webinar serves as the foundation for the Civility Works video series and supports HR professionals in advancing resilient, respectful, and high-performing workplaces.
Participants will be able to:
• Apply a systems lens to understand how civility is shaped by individual behavior, team dynamics, and organizational culture
• Recognize how leadership presence and emotional regulation influence psychological safety and trust
• Identify everyday workplace behaviors that strengthen or erode respect and collaboration
• Assess how policies, norms, and leadership practices reinforce or undermine civility
• Clarify the role of HR in modeling, enabling, and sustaining civil workplace cultures
Meet the Presenter
-
Jenn Graham
Jenn Graham is the Founder and CEO of Inclusivv, a culture transformation company helping leaders build workplaces rooted in trust, belonging, and respect. For decades, Jenn has worked at the intersection of leadership, culture, and dialogue, helping organizations harness the power of structured conversations to bridge divides, foster psychological safety, and strengthen team resilience. She has trained thousands of leaders and employees to navigate moments of tension and difference with confidence—transforming them into opportunities for connection, understanding, and growth. In 2022, Inclusivv was a finalist in the SHRM Better Workplaces Challenge Cup, a global competition spotlighting innovative solutions for building better workplaces and a better world. Since then, Inclusivv has become a trusted partner of SHRM, providing thought leadership and civility training that supports more than 340,000 HR professionals worldwide in creating healthier, more human-centered workplaces.
SHRM certification has approved this webinar for 1 PDC toward SHRM-CP or SHRM-SCP recertification. A program code will be provided at the end of the webinar.