Coffee Collab: Adaptive Frontline – Reclaiming the Manager Layer: Reducing Frontline Burden Without Increasing Compliance Risk

Gurvinder Kaur is the Chief Human Resources Officer at OnActuate, where she leads the company’s global people strategy and end-to-end HR operations to support growth, performance, and organizational effectiveness across a distributed, technology-driven workforce. With over 25 years of experience spanning technology, consulting, and leadership development, Kaur brings a strong business and operational foundation to the people function. She holds an MBA and began her career in technology and consulting, leading process improvement and transformation initiatives. This background enables her to deeply understand how consulting organizations scale, deliver client value, and sustain performance—shaping a pragmatic, business-led approach to HR leadership. At OnActuate, Kaur oversees talent strategy, performance management, leadership development, organizational design, employee experience, and change management. She partners closely with the executive leadership team to align people strategy with business priorities, strengthen leadership capability, and build scalable systems that support both client delivery and long-term growth. An ICF-certified Professional Certified Coach (PCC), she integrates executive coaching into her CHRO role, supporting leaders through growth, transition, and organizational change. Her leadership style is people-first and outcomes-focused, ensuring that culture, accountability, and performance evolve together as the organization scales. Having lived and worked in India, New Zealand, and Canada, Kaur brings a global perspective and a strong belief that consulting organizations succeed when their people are supported, developed, and empowered to perform at their best. Outside of work, she enjoys spending time with her family, traveling, and reading.

Kate Bollman rejoined Dayforce in 2023 after previously serving with the company from 2014 to 2022. She currently serves as Vice President of Accounting and Chief Financial Officer of Dayforce National Trust Bank. In these roles, she leads corporate controls and compliance assurance, overseeing internal and external financial and controls audits while partnering with executive leaders across Finance, IT, Risk, Legal, and Human Resources. She also oversees Dayforce’s corporate accounting and financial reporting functions and serves as CFO of Dayforce National Trust Bank, an OCC-regulated banking entity. During her earlier tenure at Dayforce, Bollman led the financial reporting and technical accounting team, strengthening SEC reporting and SOX compliance and supporting significant corporate transactions, including divestitures, the company’s initial public offering, and numerous acquisitions. Prior to rejoining Dayforce, she held leadership roles at project44 and Great Wolf Resorts and began her career at PricewaterhouseCoopers, where she gained extensive experience in financial reporting, corporate accounting, audit, and accounting advisory services.

Veronica Fernandez is a Vice President of HR Operations at Dayforce and has spent her career driving operational transformation through shared services, HR technology, and process optimization across companies including Opendoor, Cohesity, and 8x8. She has led initiatives focused on modernizing HR operations, improving service delivery, strengthening compliance, and building scalable solutions that support organizational growth. Her experience at the intersection of people, processes, and technology enables her to help organizations streamline operations, drive efficiency, and deliver impactful employee experiences.