Frontline managers sit at the center of organizational performance, yet many are promoted without the support they need to lead effectively. While organizations continue to invest in leadership training, many HR and L&D leaders are still asking the same question: why isn’t it translating into sustained behavior change?
Join LifeGuides and SHRM to explore the realities of front-line leadership today and what organizations are doing differently to better support their managers.
In this session, Ben Eden of LifeGuides will join Eddie Montes de Oca of SHRM to share insights from across industries, discuss the most pressing challenges facing both new and experienced managers, and unpack why traditional leadership development approaches often fall short.
You’ll walk away with a real-world perspective on how ongoing support can transform how managers show up, lead their teams, and drive performance.
Meet the Presenters
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Ben Eden
Ben Eden is the Head of Professional Development at LifeGuides, where he leads the design and delivery of programs that help organizations build stronger, more supported leaders at every level. A keynote speaker and creator of the Eden Model™, he works with executives and managers to cut through complexity, strengthen decision-making, and build leadership cultures that scale — without sacrificing people or performance. At LifeGuides, Ben brings this approach to scale through SHRM's People Manager Qualification + Professional Mentoring from LifeGuides (PMQ+), combining structured training with ongoing, real-world support so leadership behaviors actually stick.
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Eddie Montes de Oca
Eddie Montes de Oca is Senior Director of SMB and Mid-Market Sales at SHRM, where he leads growth strategy and market expansion across emerging and enterprise segments. He partners with HR leaders to strengthen manager effectiveness, improve employee experience, and drive organizational performance — known for translating real-world workforce challenges into practical, scalable solutions. Prior to SHRM, Eddie held leadership roles at Paychex, including Director of SMB Sales for the Midwest, where he led high-performing teams and advised organizations on HR and workforce strategy. A recognized voice on manager development and the future of work, Eddie brings a pragmatic, field-tested perspective on how organizations can better support front-line leaders.
SHRM certification has approved this webinar for 1 PDC toward SHRM-CP or SHRM-SCP recertification. A program code will be provided at the end of the webinar.