As the former co-owner of Eleven Madison Park in New York City, Will Guidara led the restaurant to the top of the World’s 50 Best Restaurants list in 2017. His impact was so undeniable, he serves as a co-producer of The Bear, an Emmy-winning series. How? Guidara built his career on an approach to customer service that goes beyond the basics, pushing creativity and innovation to deliver an experience for guests that isn’t just great, but unforgettable. This is the philosophy behind “unreasonable hospitality.”
In this webinar, Guidara breaks down how:
- to transform ordinary service into extraordinary experiences in any industry
- leaders can create a people-first culture built on feedback
- automated, easy-to-use tech empowers leaders to focus on their people — not HR processes
If you’ve ever wanted to add an exciting new dimension to your organizational culture, this webinar is one you won’t want to miss.
Meet the Presenter
-
Will Guidara
Will Guidara is the author of the New York Times Bestseller Unreasonable Hospitality. He is the former co-owner of Eleven Madison Park, which under his leadership was named the Best Restaurant in the World. He is the host of The Welcome Conference, a Co-Producer on the Emmy Award-winning series The Bear, and is a recipient of the Wall Street Journal Innovator Award.
SHRM certification has approved this webinar for 1 PDC toward SHRM-CP or SHRM-SCP recertification. A program code will be provided at the end of the webinar.