Job Summary:

The Supervisor of Network Control Operations will oversee and coordinate network control operations, facilitating efficient and effective installation of equipment and provision of data communication services.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff in the department.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

• Oversees the installation of data communication lines and equipment.
• Assists with identification, troubleshooting, and resolution of user data communication problems.
• Maintains daily logs and knowledge bases, documenting steps required to resolve network problems.
• Trains operators and technicians on diagnostic and monitoring processes, ensuring staff can install and maintain lines, equipment, and hardware.
• Reports data communications problems, anticipated downtime, and resolution to leadership, colleagues, and other stakeholders at staff meetings and as required.
• Maintains knowledge of trends, developments, and new technology in data communications.
• Performs other duties as required.

Required Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of data communications equipment and installation processes.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelors degree in Computer Science, Engineering, or related field required.
• Three years of related experience preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.