The Coca-Cola Company embraced failure and iteration to create a continuously learning organization through wholesale business and cultural transformation.
Members may download one copy of our sample forms and templates for your personal use within your organization. Please note that all such forms and policies should be reviewed by your legal counsel for compliance with applicable law, and should be modified to suit your organization’s culture, industry, and practices. Neither members nor non-members may reproduce such samples in any other way (e.g., to republish in a book or use for a commercial purpose) without SHRM’s permission. To request permission for specific items, click on the “reuse permissions” button on the page where you find the item.
What Is a Learning Organization?
One leader said, “We started to move away from ‘I need to know what the pre-determined answer is, then I will get to it in the most optimal way to get it’ to being okay with not knowing what the ultimate answer is—being clear on principles and strategy to get started, and then letting learnings and agility drive our answers.”
Start with Growth Behaviors
Measure, Then Reset
Make Iteration, Failure and Learning Part of Life
A Refreshed Purpose and Talent Strategy
COVID-19 and a New Learning Strategy
Summary of Key Learnings
1 Set the strategic north star, invite employees into the discussion and keep it simple.
2 Leadership is the key that will unlock the door. People are looking for continuous role modeling and humility from their leaders. Humility leads to listening, and listening leads to learning.
3 Artifacts and routines are important. Do you have a strong knowledge management culture? Do you perform after-action reviews following every project? Does your reward system have the flexibility to reward failure and iteration?
4 Integrate the experience from an end-user standpoint. All people processes must be integrated through technology, be mobile-enabled and be accessible in real time.
5 Just start. If you have one good idea, move on that and keep iterating as you make progress. Building a learning organization is about being willing to take that first step and knowing that there is a 50 percent chance of failure. Be okay with that.
You have successfully saved this page as a bookmark.
Please confirm that you want to proceed with deleting bookmark.
You have successfully removed bookmark.
Please log in as a SHRM member before saving bookmarks.
Your session has expired. Please log in as a SHRM member.
Please purchase a SHRM membership before saving bookmarks.
An error has occurred