Many organizations struggle with inconsistent expectations across roles, teams, and locations. Civility agreements offer a practical way to build alignment by helping employees define shared norms for how they communicate and treat one another at work. In this guest webinar, Jenn Graham, Founder and CEO of Inclusivv, shares how workers at JFK International Terminal came together across roles to co-create civility agreements that strengthened respect, accountability, and collaboration.
This session provides HR leaders with a replicable approach for building buy-in, reinforcing expectations, and creating cultural consistency in complex workforce environments.
Participants will be able to:
- Understand why shared norms are more sustainable when employees help create them
- Learn how JFK brought different workgroups together to define civility expectations
- Identify key components of an effective civility agreement process
- Apply facilitation strategies for productive cross-role dialogue
- Build a roadmap for implementing shared norms within their own organization
Meet the Presenter
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Jenn Graham
Jenn Graham is the Founder of Inclusivv, a Public Knowledge Company, a culture transformation company helping leaders build workplaces rooted in trust, belonging, and respect. For decades, Jenn has worked at the intersection of leadership, culture, and dialogue, helping organizations harness the power of structured conversations to bridge divides, foster psychological safety, and strengthen team resilience. She has trained thousands of leaders and employees to navigate moments of tension and difference with confidence—transforming them into opportunities for connection, understanding, and growth. In 2022, Inclusivv was a finalist in the SHRM Better Workplaces Challenge Cup, a global competition spotlighting innovative solutions for building better workplaces and a better world. Since then, Inclusivv has become a trusted partner of SHRM, providing thought leadership and civility training that supports more than 340,000 HR professionals worldwide in creating healthier, more human-centered workplaces.
SHRM certification has approved this webinar for 1 PDC toward SHRM-CP or SHRM-SCP recertification. A program code will be provided at the end of the webinar.