Many organizations want a culture of respect and accountability, but the real challenge is making those values visible in how people work together every day, especially when teams navigate uncertainty, disagreement, and competing priorities. Psychological safety is an important part of that work, creating the conditions for employees to speak up, raise concerns, and acknowledge mistakes while maintaining high standards.
In this webinar, Jenn Graham, Founder of Inclusivv, will join Stacey Moss, CEO of Public Knowledge, to explore the cultural work of civility and the norms, routines, and systems that help make trust, accountability, and repair part of a civil workplace.
Together, they will discuss what it takes to move beyond one-time training, how leaders can foster psychological safety without avoiding difficult conversations, and how HR can help build a culture of civility without carrying that responsibility alone. Participants will leave with ideas for reinforcing respectful behavior, supporting managers, and integrating civility into their organization's operations.
Participants will be able to:
- Understand how norms, routines, and systems shape a culture of civility and shared accountability.
- Identify leadership practices that foster psychological safety while maintaining clear expectations and high standards.
- Explore ways to navigate uncertainty and disagreement without sacrificing respect or productive dialogue.
- Recognize how HR can share responsibility for workplace civility with leaders and managers.
- Identify opportunities to reinforce civility through existing workplace practices and take one actionable step toward a stronger culture.
Meet the Presenters
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Jenn Graham
Jenn Graham is the Founder of Inclusivv, a Public Knowledge Company, a culture transformation company helping leaders build workplaces rooted in trust, belonging, and respect. For decades, Jenn has worked at the intersection of leadership, culture, and dialogue, helping organizations harness the power of structured conversations to bridge divides, foster psychological safety, and strengthen team resilience. She has trained thousands of leaders and employees to navigate moments of tension and difference with confidence—transforming them into opportunities for connection, understanding, and growth. In 2022, Inclusivv was a finalist in the SHRM Better Workplaces Challenge Cup, a global competition spotlighting innovative solutions for building better workplaces and a better world. Since then, Inclusivv has become a trusted partner of SHRM, providing thought leadership and civility training that supports more than 340,000 HR professionals worldwide in creating healthier, more human-centered workplaces.
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Stacey Moss
Is CEO of Public Knowledge.
SHRM certification has approved this webinar for 1 PDC toward SHRM-CP or SHRM-SCP recertification. A program code will be provided at the end of the webinar.