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Amazon Unveils Workplace AI Chatbot


Not to be outdone by its Big Tech rivals, Amazon on Nov. 28 announced its own AI-powered workplace assistant.

The chatbot, Amazon Q, is meant to help employees with daily tasks, such as filling out internal support tickets and answering questions about company policy, Amazon said. Amazon Q joins other corporate chatbots, including Microsoft's Copilot, Google's Duet AI and OpenAI's ChatGPT Enterprise.

We've rounded up articles from SHRM Online and other outlets to provide more context on the news.

Amazon Tech

Unlike ChatGPT and Google Bard, Amazon Q is not built on a specific AI model. Instead, it uses an Amazon platform known as Bedrock, which connects together several AI systems, the company said. Like other corporate AI chatbots, Amazon Q is built to be more secure than a consumer chatbot.

Pricing for Amazon Q starts at $20 per user each month. Microsoft and Google both charge $30 a month for each user of their enterprise chatbots.

(The New York Times)

AI in the Workplace

This SHRM resource page gathers information to help employers and employees successfully manage generative AI and other AI-powered systems at work.

(SHRM Online)

HR Tasks ChatGPT Can Do for You

ChatGPT can make HR professionals more productive, freeing them up from repetitive tasks and allowing them to spend more time on strategic work.

(SHRM Online)

President Biden Issues Executive Order on AI

President Joe Biden signed a first-of-its-kind executive order Oct. 30 on the development of artificial intelligence, in an effort to shape the evolution of the powerful technology in a way that maximizes its potential but limits its risks.

(SHRM Online)

Ready to Draft an Up-to-Date AI Policy? Target Top Risks

Most employers don't have policies to manage how employees use AI in the workplace. Others have policies, but some need to be updated. HR can minimize AI's top risks, including inaccuracy, plagiarism and misappropriation, by drafting a policy in tandem with IT and counsel.

(SHRM Online)

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