Employers that need compliance assistance should be aware that many federal agencies have employer help lines ready to serve you. Though some employers may fear that such a call will trigger a compliance audit, in reality, most agencies have a focus of educating and informing the business community first, and engaging in compliance enforcement second.
SHRM Members-Only Help Line
Ask an Advisor by SHRM’s HR Knowledge Center
800.283.7476 (Voice)
The HR Knowledge Center is staffed with experienced, certified HR professionals who respond to your HR-related information requests. You will need your SHRM membership number to reach the Knowledge Center. (Student members are not eligible for this member benefit.)
Americans with Disabilities Act
Job Accommodation Network
800.526.7234 (Voice) and 877.781.9403 (TTY)
The Job Accommodation Network (JAN) is a free consulting service that provides information about job accommodations, the Americans with Disabilities Act (ADA), and the employability of people with disabilities.
The Access Board
800.872.2253 (Voice) or 800.993.2822 (TTY)
A key part of the Board’s mission is providing technical assistance on the ADA's building design requirements it develops and maintains. Get guidance here on these guidelines and standards.
US DOJ ADA Information Line
800.514.0301 (Voice) or 800.514.0383 (TTY)
This service permits businesses, State and local governments, or others to call and ask questions about general or specific ADA requirements including questions about the ADA Standards for Accessible Design
EEOC/Affirmative Action
EEOC National Contact Center
800.669.4000 (Voice) or 800.669.6820 (TTY)
Members of the public, including employer representatives, can call the National Call Center.
EEOC Employer Surveys
EEO-1 877.392.4647 (Voice) or e-mail
EEO-3 877.288.5319
EEO-4 877.439.2572
EEO-5 877.318.0325
EEOC No-Cost Outreach Programs
EEOC's outreach programs provide general information about the EEOC, its mission, the employment discrimination laws enforced by EEOC and the charge/complaint process. EEOC representatives are available on a limited basis at no cost to make presentations and participate in meetings, conferences and seminars with employee and employer groups, professional associations, students, non-profit entities, community organizations and other members of the general public.
OFCCP Help Desk
800.397.6251 (Voice) or 877-889-5627 (TTY)
US Department of Labor
National Contact Center
866.4-USA-DOL (Voice) or 877.889.5627 (TTY)
Additional Phone Contacts by Topic
Work Opportunity Tax Credit (WOTC)
National and Regional Coordinators
HHS/SAMHSA
Drug-Free Workplace Helpline
800.967.5752 (Voice)
Drug-Free Workplace Helpline
Immigration
USCIS Employer Line
800.357.2099 (Voice)
Additional contact numbers
USCIS E-Verify Customer Support
888.464.4218 (Voice) or email
IRS
Internal Revenue Service Taxpayer Assistance Center
800.829.1040 (Voice)
Local numbers
IRS Employee Plans Division
877.829.5500 (Voice)
Military Leave
Committee for Employer Support of the Guard and Reserve (ESGR)
800.336.4590 (Voice)
The National Committee for Employer Support of the Guard and Reserve (ESGR) is an agency within the Office of the Assistant Secretary of Defense for Reserve Affairs. It was established in 1972 to promote cooperation and understanding between Reserve component members and their civilian employers and to assist in the resolution of conflicts arising from an employee's military commitment.
OSHA
Onsite Consultation
Small businesses, particularly those in high-hazard industries or involved in hazardous operations, can use this free and confidential service to improve their safety performance in a variety of areas, including ergonomics. Safety and health consultants work with employers to identify workplace hazards, provide advice on compliance with OSHA standards, and assist in establishing safety and health programs. Consultation Office Directory
Social Security Administration
Customer Support for Wage Reporting
SHRM Members' Survey
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