- Video
- Audio Only
Frontline workers are under more pressure than ever — from long shifts to constant change — and burnout is becoming a systemic risk for organizations. As AI moves beyond back-office automation into frontline roles, leaders face a critical question: Can the technology reduce stress and improve well-being without eroding the human connection at work?
Silvija Martincevic, CEO of Deputy, joins the AI+HI Project to explore how AI can support — not replace — frontline teams. She shares how organizations can use AI to streamline workflows, ease operational strain, and empower both managers and employees, while maintaining trust, empathy, and a people-first culture. Discover what it takes to design AI strategies that don’t just drive efficiency, but create more sustainable and human-centered work.
Related AI+HI Resources:
The AI+HI Project 2026
At The AI + HI Project 2026, you won't just hear about AI, you'll use it. From hands-on demonstrations to peer-driven innovation labs, every part of your experience is infused with AI to elevate your learning, your network, and your impact.
AI+HI Specialty Credential
Master the intersection of artificial intelligence and human intelligence to lead innovation and equip yourself with practical, ethical, and strategic tools to implement AI solutions with confidence.
The podcast is just the beginning. The weekly AI+HI Project newsletter features articles on AI trends that are redefining the future of work. Explore these must-read insights from the latest issue. Subscribe now to start turning AI+HI into maximum ROI.
News + Insights
Episode Transcript
This transcript is coming soon.
Feature Story
SHRM's AI+HI executive in residence summarizes four key stories shaping the future of work — from Amy Webb’s tech trends report to AI, automation, and shifting global forces.
Enjoy on Your Favorite App
More AI Headlines from SHRM
This week's Future Focus unpacks how GLP-1s could shift performance expectations, productivity-led growth with fewer jobs, and AI agents gaining autonomy.
AI's role in workplace allegations is growing. Learn how investigators can maintain neutrality and accurately assess AI-generated complaints.
Frontline burnout is rising. Silvija Martincevic shares how leaders can use AI to reduce stress, streamline work, and support teams while keeping work human.