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Addressing and resolving tension in the workplace can be a challenging feat, requiring more than just establishing clear policies. Catherine Mattice, founder and CEO of Civility Partners, shares her expertise on how to manage conflict, offering actionable advice for managers and HR teams on de-escalating situations, rebuilding trust, and equipping leaders to coach employees out of negative behaviors.
This episode is sponsored by:
Catherine Mattice, MA, SPHR, SHRM-SCP, is the founder/CEO of Civility Partners, an organizational development firm focused on helping organizations create respectful workplace cultures and specializing in turning around toxic cultures. Civility Partners’ clients range from Fortune 500's to small businesses across many industries. Catherine is a TEDx speaker and an HR thought-leader who has appeared in such venues as USA Today, Bloomberg, CNN, NPR, and many other national news outlets as an expert. She’s an award-winning speaker, author and blogger, and has 50+ courses reaching global audiences on LinkedIn Learning. Catherine’s award-winning book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, was hailed by international leadership-guru, Ken Blanchard, as, “the most comprehensive and valuable handbook on the topic.” Her latest book, Navigating Toxic Work Environments For Dummies (Wiley) is due out in June 2025.
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Discover effective strategies to prevent workplace conflicts and foster a respectful work environment through clear policies, targeted training, and strong leadership.
As part of SHRM's commitment to providing cutting-edge resources, get additional perspective and more insights in content curated from SHRM and around the web.
Mary Kitson, the founder and director of Mentor HR®, as well as the senior program manager at MITRE explores the pivotal role mentorship plays in career development, particularly within the HR profession.
Discover why upskilling and reskilling are essential for bridging the skills gap, boosting employee growth, and future-proofing organizations.
Despite gains in recent years, there is still work to be done when it comes to giving women more leadership roles.