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Addressing and resolving tension in the workplace can be a challenging feat, requiring more than just establishing clear policies. Catherine Mattice, founder and CEO of Civility Partners, shares her expertise on how to manage conflict, offering actionable advice for managers and HR teams on de-escalating situations, rebuilding trust, and equipping leaders to coach employees out of negative behaviors.
This episode is sponsored by:
Catherine Mattice, MA, SPHR, SHRM-SCP, is the founder/CEO of Civility Partners, an organizational development firm focused on helping organizations create respectful workplace cultures and specializing in turning around toxic cultures. Civility Partners’ clients range from Fortune 500's to small businesses across many industries. Catherine is a TEDx speaker and an HR thought-leader who has appeared in such venues as USA Today, Bloomberg, CNN, NPR, and many other national news outlets as an expert. She’s an award-winning speaker, author and blogger, and has 50+ courses reaching global audiences on LinkedIn Learning. Catherine’s award-winning book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, was hailed by international leadership-guru, Ken Blanchard, as, “the most comprehensive and valuable handbook on the topic.” Her latest book, Navigating Toxic Work Environments For Dummies (Wiley) is due out in June 2025.
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Discover effective strategies to prevent workplace conflicts and foster a respectful work environment through clear policies, targeted training, and strong leadership.
As part of SHRM's commitment to providing cutting-edge resources, get additional perspective and more insights in content curated from SHRM and around the web.
Historically low employee engagement is pushing companies to try new strategies to re-energize their workers. Take these steps to re-engage your workforce and recoup productivity that’s been lost.
Dow, Hilton, and Voya Financial are just a few of the growing number of employers beefing up workplace support for caregivers.
Coordinating compliance with leave and disability-rights statutes remains a challenge for employers. Legal experts share how to avoid mishandling these situations.