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Job Summary:
The Credit Manager oversees the credit granting process and ensures that there is a consistent application of company credit policy.
Supervisory Responsibilities:
- Manages credit and collections staff.
- Trains and oversees employees involved in billing functions.
- Directs assigned tasks and provides assistance as needed.
- Assists with performance evaluations.
Duties/Responsibilities:
- Identifies and tracks large accounts that have been deemed delinquent.
- Monitors staff issuing invoices and tracking payments.
- Contacts large clients to obtain payments; when necessary, negotiates new payment terms or settlements.
- Refers large accounts to outside collection agency for further collection efforts as needed; assists with collections and legal actions pertaining to those accounts.
- Generates reports as requested from management.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Understanding of state and federal laws pertaining to collection activities.
- Excellent organizational skills and attention to detail.
- Ability to keep information confidential.
- Ability to exercise integrity and discretion.
- Ability to remain professional in confrontational conversations.
- Proficient in Microsoft Office Suite or related software program.
Education and Experience:
- Bachelors degree in Finance, Accounting, or Business Management preferred.
- At least two years of prior collections experience required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
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