Job Summary:

The Credit Manager oversees the credit granting process and ensures that there is a consistent application of company credit policy.

Supervisory Responsibilities:

• Manages credit and collections staff.
• Trains and oversees employees involved in billing functions.
• Directs assigned tasks and provides assistance as needed.
• Assists with performance evaluations.

Duties/Responsibilities:

• Identifies and tracks large accounts that have been deemed delinquent.
• Monitors staff issuing invoices and tracking payments.
• Contacts large clients to obtain payments; when necessary, negotiates new payment terms or settlements.
• Refers large accounts to outside collection agency for further collection efforts as needed; assists with collections and legal actions pertaining to those accounts.
• Generates reports as requested from management.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Understanding of state and federal laws pertaining to collection activities.
• Excellent organizational skills and attention to detail.
• Ability to keep information confidential.
• Ability to exercise integrity and discretion.
• Ability to remain professional in confrontational conversations.
• Proficient in Microsoft Office Suite or related software program.

Education and Experience:

• Bachelors degree in Finance, Accounting, or Business Management preferred.
• At least two years of prior collections experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.