Job Summary:

The Data Processing Help Desk Specialist will answer questions and manage requests related to information systems (IS) production jobs.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Assists users by answering questions and providing support in a timely manner.
• Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff.
• Records data required to analyze problems and track them to final solution.
• Prepares and presents reports related to IS problems and help desk activity for management review and action.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent interpersonal skills.
• Ability to explain technical information in understandable language to nontechnical staff members.

Education and Experience:

• Data processing experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.