Job Summary:

The Training Associate will organize, facilitate, and deliver training programs for front-line representative employees including clerical, supervisory, technical, and lower-level management staff.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Plans, organizes, and effectively conducts employee training on various skill, policy, and compliance areas.
• Researches and identifies areas in which training is required and/or beneficial.
• Evaluates and modifies existing or proposed programs; suggests and implements suitable changes.
• Designs, drafts, and/or acquires new training materials.
• Collaborates with outside consultants and training providers to deliver training.
• Administers, scores, and logs results of qualification, learning assessment, and retention tests; arranges retraining or other appropriate action for insufficient scores.
• Facilitates delivery of training by reserving and setting up needed audiovisual equipment and training rooms; scheduling training times with attendees; preparing and distributing training aids such as handouts; and performing other related tasks.
• Performs other related duties, as required.

Required Skills/Abilities:

• Excellent written and verbal communication skills.
• Strong presentation skills.
• Adept with a variety of multimedia training platforms and methods.
• Ability to design and implement effective training.
• Extremely proficient with Microsoft Office Suite and related program software.

Education and Experience:

• Bachelors Degree in related area required.
• At least two years of experience in related field highly desired.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.