Job Summary:

The Computer Training Technician will develop training programs for software applications and will provide training and assistance to operators on a variety of programs.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Acquires and maintains current knowledge of assigned software programs in use at the company from appropriate resources (internal or external).
• Attends training sessions offered by the software vendor.
• Develops and maintains various forms of training documentation and materials.
• Performs training sessions, monitors and records attendance, and prepares reports based on user participation.
• Prepares third-party training courses for use in in-house training.
• Adapts training as needed to account for individual learning styles, needed accommodations, and company modifications.
• Provides technical support via email or phone.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Organizational skills and attention to detail.
• Excellent working knowledge of personal computers and peripherals.
• Ability to present organized and understandable training.
• Basic understanding of general office policies and procedures.
• Superb interpersonal skills.

Education and Experience:

• At least two years of experience working with the primary software programs used by the company.
• Certified Technical Trainer credentials preferred.
• CCNA, Security+, A+, or Network+ certification preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.