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Book Cover: Managing Diversity

Downloads for Managing Diversity

Access supplementary content for the book Managing Diversity, Third Edition by Gardenswartz and Rowe.

Activity

  • ACTIVITY 3.1 Assessing the Impact of Diversity in Your Organization
  • ACTIVITY 3.2 Discussing Differences Respectfully and Constructively
  • ACTIVITY 4.1 Assessing the Impact of Global Diversity in Your Organization
  • ACTIVITY 4.2 Global Diversity Assessment
  • ACTIVITY 5.1 Culture and You
  • ACTIVITY 5.2 How I Like To Be Treated
  • ACTIVITY 5.3 You as a Culturally Diverse Entity
  • ACTIVITY 5.4 Dimensions of Culture
  • ACTIVITY 5.5 Analyzing Cultural Differences
  • ACTIVITY 5.6 Cross-Cultural Hooks
  • ACTIVITY 5.7 Decreasing Ethnocentrism
  • ACTIVITY 6.1 Intercultural Feedback Skills
  • ACTIVITY 6.2 Expected Employee Behaviors
  • ACTIVITY 6.3 Intercultural Feedback Skills - Sample Responses for Exercises
  • ACTIVITY 6.3a Intercultural Feedback Skills - Giving Directions
  • ACTIVITY 7.1 Stereotype Busting
  • ACTIVITY 7.2 Common Ways Stereotypes Surface and Are Perpetuated
  • ACTIVITY 7.3 Responding to Prejudicial and Stereotypic Comments
  • ACTIVITY 8.1 Team-Effectiveness Checklist
  • ACTIVITY 8.2 Understanding How Cultural Lenses Impact Teamsmanship
  • ACTIVITY 8.3 Increasing Esteem and Belonging on Your Team
  • ACTIVITY 8.4 Cross-Cultural Team-Building Scale
  • ACTIVITY 8.5 How Effective a Facilitator Are You
  • ACTIVITY 8.6 Goal and Role Clarification
  • ACTIVITY 8.7 Team-Building Response Sheet - Increase Cohesion Through Feedback
  • ACTIVITY 8.8 Norms-Values Worksheet
  • ACTIVITY 8.9 Window on the Team
  • ACTIVITY 8.10 Team-Development Survey
  • ACTIVITY 8.11 Group-Experience Rating Form
  • ACTIVITY 8.12 How Much of a Relationship Nurturer Are You
  • ACTIVITY 9.1 Pinpointing Diversity-Related Influences That Impact Performance Evaluation
  • ACTIVITY 9.2 Performance‑Based Criteria
  • ACTIVITY 9.3 Evaluating Yourself as a Performance Evaluator
  • ACTIVITY 9.4 Diversity-Related Performance Standards for Managers
  • ACTIVITY 10.1 Symptoms of Inclusivity
  • ACTIVITY 10.2 Identifying Organizational Barriers to Diversity and Inclusion
  • ACTIVITY 10.3 How Open and Flexible Is Your Organizational Culture
  • ACTIVITY 10.4 Anticipated Losses and Gains on the Path to a More Inclusive Climate
  • ACTIVITY 10.5 Losses From Change - Possible Impediments to an Inclusive Climate
  • ACTIVITY 10.6 Retention
  • ACTIVITY 10.7 Managing Retention and Inclusion
  • ACTIVITY 11.1 Identifying Major Diversity-and-Inclusion Roadblocks
  • ACTIVITY 11.2 Diversity-Council-Saboteurs Checklist
  • ACTIVITY 11.3 Rx for Your Diversity Council
  • ACTIVITY 11.4 Symptoms That Indicate a Need for Diversity Training
  • ACTIVITY 11.5 Integrating Diversity into All Training
  • ACTIVITY 11.6 Implementing Diversity - Making Structural Change
  • ACTIVITY 11.7 Benchmarks in Diversity and Inclusion
  • ACTIVITY 11.8 Steps in Managing Diversity
  • ACTIVITY 12.1 Managing Diversity Questionnaire
  • ACTIVITY 12.2 Symptoms of Diversity-Related Problems Internal Checklist
  • ACTIVITY 12.3 Stages of Diversity Survey - An Organizational Progress Report
  • ACTIVITY 12.4 Diversity Awareness Continuum
  • ACTIVITY 12.5 Diversity Opinionnaire
  • ACTIVITY 12.6 Staff Diversity Needs Analysis
  • ACTIVITY 12.7 Management Development Diversity Needs Analysis
  • ACTIVITY 12.8 Management Development Diversity Needs Assessment Checklist
  • ACTIVITY 12.9 Analyzing Organizational Demographics
  • ACTIVITY 12.10 Morale-and-Workgroup-Cohesiveness-Observation Checklist
  • ACTIVITY 13.1 Neutralizing-the-Application-Process Checklist
  • ACTIVITY 13.2 Potential Obstacles To Recruiting in Your Organization
  • ACTIVITY 13.3 Strategies for Increasing Your Diversity Recruiting
  • ACTIVITY 13.4 Creative-Cultural-Networking Checklist
  • ACTIVITY 13.5 Cultural-Awareness Questionnaire
  • ACTIVITY 13.6 Sample Interview Questions
  • ACTIVITY 13.7 Interviewing Assumptions and Biases
  • ACTIVITY 14.1 Valued Management Competencies for Success in a Global World
  • ACTIVITY 14.2 What Does Your Company Do To Increase Promotion of Diverse Employees
  • ACTIVITY 14.3 Tips for Effective Cross-Cultural Coaching
  • ACTIVITY 14.4 Norms - The Unwritten Rules of This Organization
  • ACTIVITY 14.5 Coaching for Promotion
  • ACTIVITY 14.6 Impact of Values on Career Expectations and Performance
  • ACTIVITY 15.1 Data Sources for Evaluation and Measurement in Your Organization
  • ACTIVITY 16.1 The Intersection of CSR, Sustainability, and Diversity in Decision-Making
  • ACTIVITY 17.1 How Does Your Organization Measure Up

Checklists

  • CHECKLIST 6.1 Intercultural Feedback Checklist for Managers
  • CHECKLIST 7.1 Stereotypes

Figures

  • FIGURE 3.1 Four Layers of Diversity
  • FIGURE 4.1 Five Layers of Global Diversity
  • FIGURE 10.1 Managing Retention and Inclusion
  • FIGURE 11.1 Making the Strategic Business Case for Diversity
  • FIGURE 11.2 Diversity Council Building Blocks
  • FIGURE 11.3 The Organizational Universe Model
  • FIGURE 15.1 The Five-Level Tracking Model
  • FIGURE 16.1 The CSR Sustainability Process
  • FIGURE 16.2 McDonald’s Priorities - Achieving Sustainable Success
  • FIGURE 17.1 Quality and Diversity - Both-And Not Either-Or
  • FIGURE 17.2 A New Way to Think About Differences Among People

Suggestions

  • Suggestions for Using Analyzing Cultural Differences
  • Suggestions for Using Analyzing Organizational Demographics
  • Suggestions for Using Anticipated Losses and Gains on the Path to a More Inclusive Climate
  • Suggestions for Using Assessing the Impact of Diversity in Your Organization
  • Suggestions for Using Assessing the Impact of Global Diversity in Your Organization
  • Suggestions for Using Benchmarks in Diversity and Inclusion
  • Suggestions for Using Coaching for Promotion
  • Suggestions for Using Common Ways Stereotypes Surface and Are Perpetuated
  • Suggestions for Using Creative-Cultural-Networking Checklist
  • Suggestions for Using Cross-Cultural Hooks
  • Suggestions for Using Cross-Cultural Team-Building Scale
  • Suggestions for Using Cultural-Awareness Questionnaire
  • Suggestions for Using Culture and You
  • Suggestions for Using Decreasing Ethnocentrism
  • Suggestions for Using Dimensions of Culture
  • Suggestions for Using Discussing Differences Respectfully and Constructively
  • Suggestions for Using Diversity Awareness Continuum
  • Suggestions for Using Diversity Opinionnaire
  • Suggestions for Using Diversity-Council-Saboteurs Checklist
  • Suggestions for Using Diversity-Related Performance Standards for Managers
  • Suggestions for Using Evaluating Yourself as a Performance Evaluator
  • Suggestions for Using Evaluation and Measurement of Data Sources in Your Organization
  • Suggestions for Using Expected Employee Behaviors
  • Suggestions for Using Global Diversity Assessment
  • Suggestions for Using Goal and Role Clarification
  • Suggestions for Using Group-Experience Rating Form
  • Suggestions for Using How Does Your Organization Measure Up
  • Suggestions for Using How Effective a Facilitator Are You
  • Suggestions for Using How I Like To Be Treated
  • Suggestions for Using How Much of a Relationship Nurturer Are You
  • Suggestions for Using How Open and Flexible Is Your Organizational Culture
  • Suggestions for Using Identifying Major Diversity-and-Inclusion Roadblocks
  • Suggestions for Using Identifying Organizational Barriers to Diversity and Inclusion
  • Suggestions for Using Implementing Diversity - Making Structural Change
  • Suggestions for Using Increasing Esteem and Belonging on Your Team
  • Suggestions for Using Integrating Diversity into All Training
  • Suggestions for Using Intercultural Feedback Checklist for Managers
  • Suggestions for Using Intercultural Feedback Skills
  • Suggestions for Using Interviewing Assumptions and Biases
  • Suggestions for Using Losses From Change - Possible Impediments to an Inclusive Climate
  • Suggestions for Using Making the Strategic Business Case for Diversity
  • Suggestions for Using Management Development Diversity Needs Analysis
  • Suggestions for Using Management Development Diversity Needs Assessment Checklist
  • Suggestions for Using Managing Diversity Questionnaire
  • Suggestions for Using Morale-and-Workgroup-Cohesiveness-Observation Checklist
  • Suggestions for Using Neutralizing-the-Application-Process Checklist
  • Suggestions for Using Norms - The Unwritten Rules of This Organization
  • Suggestions for Using Norms-Values Worksheet
  • Suggestions for Using Pinpointing Diversity-Related Influences That Impact Performance Evaluation
  • Suggestions for Using Responding to Prejudicial and Stereotypic Comments
  • Suggestions for Using Rx for Your Diversity Council
  • Suggestions for Using Staff Diversity Needs Analysis
  • Suggestions for Using Stages of Diversity Survey - An Organizational Progress Report
  • Suggestions for Using Steps in Managing Diversity
  • Suggestions for Using Stereotype Busting
  • Suggestions for Using Symptoms of Diversity-Related Problems - Internal Checklist
  • Suggestions for Using Symptoms of Inclusivity
  • Suggestions for Using Symptoms That Indicate a Need for Diversity Training
  • Suggestions for Using Team-Building Response Sheet
  • Suggestions for Using Team-Development Survey
  • Suggestions for Using Team-Effectiveness Checklist
  • Suggestions for Using Understanding How Cultural Lenses Impact Teamwork
  • Suggestions for Using Understanding the Intersection of CSR, Sustainability, and Diversity in Decision-Making
  • Suggestions for Using Valued Management Competencies for Success in a Global World - What Is and What Might Be
  • Suggestions for Using What Does Your Company Do To Increase Promotion of Its Diverse Employees
  • Suggestions for Using Window on the Team
  • Suggestions for Using You as a Culturally Diverse Entity

Tables

  • TABLE 5.1 Comparing Cultural Norms and Values
  • TABLE 8.1 The Impact of Cultural Norms on Meetings with Your Team
  • TABLE 8.2 Enhancing Task and Relationship Functions Through the Use of Technology
  • TABLE 9.1 The Impact of Diversity-Related Variables on Performance Appraisal
  • TABLE 9.2 Ineffective Sample Performance Evaluation
  • TABLE 9.3 Effective Sample Performance Evaluation
  • TABLE 9.4 Examples of Performance‑Based Criteria
  • TABLE 11.1 Worldwide Diversity Issues-IBM
  • TABLE 11.2 Building the Strategic Business Case for Diversity
  • TABLE 11.3 Developing a Diversity Communication Plan
  • TABLE 11.4 Integrating Diversity and Inclusion into the Existing Structure
  • TABLE 11.5 Benchmarking Questions
  • TABLE 12.1 Assessment Methods Compared
  • TABLE 12.2 Sample Focus Group Agenda
  • TABLE 12.3 Sample Focus Group Questions
  • TABLE 12.4 Sample Interview Questions for Leaders and Policymakers
  • TABLE 12.5 Sample Interview Questions for Underrepresented Employees
  • TABLE 12.6 Sample Interview Questions for Nonminority Employees
  • TABLE 13.1 Recruitment and Retention Strategies at a California Supermarket Chain
  • TABLE 13.2 Where Employers Look for Candidates and Where Candidates Look for Jobs
  • TABLE 13.3 Methods Used To Look for Jobs in the Past 12 Months
  • TABLE 13.4 Biggest Drops, Biggest Movers in How Diverse Candidates Find Employers
  • TABLE 13.5 Recognizing Values Differences in Your Hiring and Promotion Process
  • TABLE 13.6 Five Ways To Ask Questions That Set Up Any Candidate for Success
  • TABLE 14.1 Mentoring-Process Guide - Steps To Ensure Success
  • TABLE 14.2 Career Development Framework
  • TABLE 15.1 Examples of Diversity-and-Inclusion Metrics
  • TABLE 15.2 Examples of Sources of Data for Measurement Evaluation
  • TABLE 17.1 Comparing Affirmative Action, Valuing Differences, Managing Diversity, and Inclusion

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