Lindsey Hoskinson, SHRM-CP, created the HR role at her current employer. As the sole HR professional at RevClaims, a Jackson, Miss.-based company that specializes in complex health care claims, she put into place the policies and practices that the growing business needed.
Yet when the coronavirus pandemic struck earlier this year, Hoskinson—like so many other professionals—had to quickly adapt. She has learned to always be prepared for the unexpected.
“I try to take into consideration each employee’s situation and what they’ve got going on before jumping into policies,” she says. “In HR, we try to make everything so black and white, to make sure we’re consistent.” But in the case of the pandemic, “everybody’s situation is different.”
Hoskinson is also secretary-treasurer of the Mississippi State Council of the Society for Human Resource Management (SHRM) and a past president of the Capital Area Human Resource Association in Jackson. She was named the 2019 Mississippi HR Professional of the Year.
“My goal is to be a valuable resource to all the employees I work with, as well as the management team—to be as flexible as I can and do whatever I can to help them out,” she says.
What’s your work philosophy?
I love working with our employees. I tell people, “You spend too much time at work to not love your job.” When people are passionate about what they do, it’s evident in their daily tasks, how they respond to others and their overall attitude. I hope that others see that in me and know that I give 110 percent every day.
What’s the best advice you’ve ever received?
A former HR manager taught me to never give up or avoid trying something because it was hard or made me uncomfortable. You can be complacent and just tread water. But she taught me that I should always want more for myself and that being complacent and comfortable is not necessarily a good thing.
What’s your favorite business book?
Extreme Ownership: How U.S. Navy SEALs Lead and Win (St. Martin’s Press, 2015) by Jocko Willink and Leif Babin. It focuses on the intense and quick decision-making processes that military leaders use and applies them to business. I found this book very applicable to my role in HR.
Photograph by Gil Ford Photography for HR Magazine