This Month Only! >> $20 off and a FREE SHRM tote with your membership and code TOTE2018!
Sign up for free email newsletters and get more SHRM content delivered to your inbox.
Is your employee handbook keeping up with the changing world of work? With SHRM's Employee Handbook Builder get peace of mind that your handbook is up-to-date.
Build competencies, establish credibility and advance your career—while earning PDCs—at SHRM Seminars in 12 cities across the U.S. this spring.
#SHRM18 will expand your perspective – on your organization, on your career, and on the way you approach HR. Join us in Chicago June 17-20, 2018
Members may download one copy of our sample forms and templates for your personal use within your organization. Please note that all such forms and policies should be reviewed by your legal counsel for compliance with applicable law, and should be modified to suit your organization’s culture, industry, and practices. Neither members nor non-members may reproduce such samples in any other way (e.g., to republish in a book or use for a commercial purpose) without SHRM’s permission. To request permission for specific items, click on the “reuse permissions” button on the page where you find the item.
Starbucks announced Tuesday that it was temporarily closing 8,000 of its U.S. stores the afternoon of May 29 to conduct staff training on racial bias. What should that training consist of? Who should conduct it? SHRM Online reached out to diversity and inclusion experts and asked what they would do if they were tapped to deliver this training.Starbucks CEO Kevin Johnson called for the training after two black men were arrested last week for trespassing when they refused to leave a Starbucks in Philadelphia as they waited on a friend. One of the men had been denied access to the bathroom because he had not purchased anything. Charges were dropped, but the incident sparked a national furor. In a letter and a video, Johnson apologized and vowed to do everything he could to make sure this never happened again. He also has met with the men to apologize in person."I've been very focused on understanding what guidelines and what training ever let this happen," he said, according to CNN. "What happened was wrong, and we will fix it."It appears the occurrence last week was not an isolated incident. In a video from January that has resurfaced, a black man claims he was denied access to a bathroom at Starbucks in Los Angeles, but a white man was given the entry code. Similar to the Philadelphia incident, neither were paying customers, CBS reported."We're taking a hard look at who we are as a company," Johnson said. "We're ashamed and recognize that racial bias is a problem we must address." Starbucks said it has begun reviewing its training and practices "to make important reforms where necessary to ensure our stores always represent our mission and values, by providing a safe and inclusive environment for our customers and partners." The manager who called the police no longer works at the Philadelphia store, according to various news accounts.
[SHRM members-only policy: Diversity Policy] Training will address "implicit bias, promote conscious inclusion, prevent discrimination and ensure everyone inside a Starbucks store feels safe and welcome," Johnson stated in a news release.
What Should the Training Include?
The most effective training around bias looks at how people make decisions, according to Howard Ross, founder of the Cook Ross business management consulting firm in Silver Spring, Md. He is the author of Everyday Bias: Identifying and Navigating Unconscious Judgments in Our Daily Lives (Rowman & Littlefield, 2014).The training should examine:
"Starbucks can go a long way in educating 175,000 employees about what it means to be a person of color in the U.S., especially if those employees take that training to heart and share it with their extended friends and family. The impact can ripple out from Philadelphia to the whole country."
National Experts Tapped
You have successfully saved this page as a bookmark.
Please confirm that you want to proceed with deleting bookmark.
You have successfully removed bookmark.
Please log in as a SHRM member before saving bookmarks.
Please sign in as a SHRM member before saving bookmarks.
Please purchase a SHRM membership before saving bookmarks.
An error has occurred
Recommended for you
HR Education in a City Near You
SHRM’s HR Vendor Directory contains over 10,000 companies