Job Summary:

The Customer Order/Service Clerk will receive orders, requests for quotes, and lead times from customers.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Receives and handles requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations.
• Builds rapport with customers and works to ensure they receive excellent service.
• Uses computer database to retrieve necessary customer information, inventory information, and purchase order status.
• Provides pricing, delivery, and other order information to customers.
• Drafts purchase orders and invoices to submit to the accounting department.
• Maintains files of active orders and updates with changes to customer accounts or orders.
• As required, confirms credit status of customers with financial/credit department.
• Performs other related duties, as assigned.

Required Skills/Abilities:

• Excellent organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to maintain good customer relations.
• Ability to type 40-50 words per minute.
• Proficient computer skills and ability to learn database and ordering systems.

Education and Experience:

• High school diploma or equivalent required.
• One year of experience in customer service or order processing required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.