Not yet a Member?
HR Magazine is highlighting the next generation of HR leaders.
Is your employee handbook ready for the New Year? With SHRM’s Employee Handbook Builder get peace of mind that your handbook is up-to-date.
30+ HR education programs, including 4 NEW programs on hot topics, are available for registration.
Join us in Chicago for the latest trends and technology in talent management, and what to expect in the future.
Set challenging benchmarksfor your employee assistance program (EAP).Tom Amaral, president of EAP Technology Systems Inc., a
Yreka, Calif.-based vendor of software and services to employee assistance programs, suggests these targets:
Good: 5 alcohol cases or 5 drug cases per 1,000 covered employees.
Very good: 7.5.
Exceptional: More than 10, which is the equivalent of seeing approximately 10 percent of those employees who have such problems.
EAPsshould produce the following metrics separately for drugs and alcohol:
track the proportion of employees who contacted counselors with drug or alcohol problems.
Referral rates track the proportion of cases referred for continuing assistance as a result of the EAP assessment.
Referral acceptance rates track the clients’ expressed willingness during the assessment interviews to follow through with the outside referral.
track the number of employee cases where the client actually initiated the recommended contact and accepted treatment.
Services completion rates
track the proportion of cases that completed all recommended and accepted services.
Supervisory referral ratios
track the proportion of cases opened that were referred by supervisors. Other ratios can be included for other types of referrals, such as medical referral ratios or union referral ratios.
Similar performance metrics should be available for other EAP services.
Here are the formulas for each:
Drug/alcohol utilization rate = (Drug or Alcohol Cases/Eligible employees) x 1,000
Referral rate =(Cases that EAP Referred/Employee cases) x 1,000
Referral acceptance rate =(Cases that accepted recommendations/Cases that were given recommendations) x 1,000
Follow-through rate =(Cases that contacted recommendations/Cases that accepted recommendations) x 1,000
Services completion rate =(Cases that completed services/Cases that contacted recommendations) x 1,000
Supervisory referral rate=(Supervisory-referred cases/Employee cases) x 1,000
Source: “Global benchmarking: Implications of research data for EAP practices,” April 2008,Employee Assistance Handbook (John Wiley & Sons, 1999).
You have successfully saved this page as a bookmark.
Please confirm that you want to proceed with deleting bookmark.
You have successfully removed bookmark.
Please log in as a SHRM member before saving bookmarks.
Your session has expired. Please log in again before saving bookmarks.
Please purchase a SHRM membership before saving bookmarks.
An error has occurred
Recommended for you
Become a SHRM Member
SHRM’s HR Vendor Directory contains over 3,200 companies