Access Exclusive, Trusted HR News & Resources >>> New Professional Members Save $20 Today
We asked HR professionals to tell us about their time in HR. Here are their stories.
Is your employee handbook keeping up with the changing world of work? With SHRM's Employee Handbook Builder get peace of mind that your handbook is up-to-date.
Set yourself up for success with virtual SHRM-CP/SHRM-SCP Certification Prep Seminars.
#SHRM18 will expand your perspective – on your organization, on your career, and on the way you approach HR. Join us in Chicago June 17-20, 2018
If your employees routinely come to you with complaints about each other-and you think it's your job to resolve their conflicts—it may be time to "push back." When you tell them to quit bellyaching and deal with interpersonal conflicts on their own before they come to you, you have more time to focus on your work-and you help them develop the ability to handle workplace conflicts.
Managers who don't push back falsely assume that problem solving calls for a top-down approach or intervention. It doesn't. You can assert your authority by refusing to let them unload their conflicts on you. Additionally, if you confront one employee with another's complaints, you'll be seen as "taking sides," and if you take sides often enough, you'll be perceived as biased in favor of certain employees, which undermines your authority. And even more important, by pushing back, you help them improve their own problem-solving skills, instead of encouraging their dependence on you.
There's no question that coaching employees to solve their own problems will initially take more time and energy than handling the conflict yourself. But in the long term, you'll create a work environment where conflict management is seen as everyone's obligation, not just your problem. Here are eight tips to get you started.
Download MS-Word Version
You have successfully saved this page as a bookmark.
Please confirm that you want to proceed with deleting bookmark.
You have successfully removed bookmark.
Please log in as a SHRM member before saving bookmarks.
Your session has expired. Please log in again before saving bookmarks.
Please purchase a SHRM membership before saving bookmarks.
An error has occurred
Recommended for you
CA Resources at Your Fingertips
SHRM’s HR Vendor Directory contains over 3,200 companies