Not a Member? Get access to HR news and resources that you can trust.
The raw emotions of a polarized electorate are taking a toll on employee relations. How can HR promote peace?
Is your employee handbook ready for the New Year? With SHRM’s Employee Handbook Builder get peace of mind that your handbook is up-to-date.
Get the HR education you need without travel expenses or time out of the office.
Elevate Your Talent Strategy. Join us in Chicago, IL – April 24-26, 2017.
Cultural competencies that stress cultural awareness, the ability to engage in cultural dialogs to elicit information and to adjust one’s behaviors appropriately, should be included in the professional development of domestic diversity professionals, as they are for global HR professionals. To be a business change partner in global developments takes the ability to help navigate the organization globally. It takes insight into the perspective of others to anticipate problems or differences of opinions and customs. How can one have a discussion about inclusion with people from countries that may have histories of not being receptive to diversity or that may be defined as monocultures? If a company decides to off-shore its payroll to Bangalore, it needs to have internal HR professionals capable of addressing differences in management styles between U.S.-Americans, or headquarters employees, and the Indian staff in India, so that differences can be managed before problems arise.
While human resources has always had a role in getting the basics right in terms of internal processes and operational administration for people for an organization, it also needs to expand its responsibility in the direction of building capacity for the organization to be competitive and more profitable. Intercultural training and education programs can support building that capacity in addition to achieving diversity and inclusion objectives. Such training will also expand human resources’ role in helping the organization tackle the challenge of balancing standardization with localization as the organization grows internationally.
The context of the expansion of HR roles in today’s marketplace also represents an opportunity for self-development by HR professionals. A strategic commitment to transforming diversity in the direction of intercultural integration represents a learning and growth opportunity that is no longer a luxury in today’s environment.
Excerpted from Fiona Citkin and Lynda Spielman, Transformational Diversity: Why and How Intercultural Competencies Can Help Organizations to Survive and Thrive (SHRM, 2011).
You have successfully saved this page as a bookmark.
Please confirm that you want to proceed with deleting bookmark.
You have successfully removed bookmark.
Please log in as a SHRM member before saving bookmarks.
Your session has expired. Please log in again before saving bookmarks.
Please purchase a SHRM membership before saving bookmarks.
An error has occurred
Recommended for you
CA Resources at Your Fingertips
SHRM’s HR Vendor Directory contains over 3,200 companies