Job Summary:

The Usher will safely and courteously escort venue patrons to their seats and will assist with crowd control and security.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Collects and verifies tickets from event attendees.
• Greets patrons and assists them in finding their seats.
• Assists guests with locating exits and amenities such as restrooms and concession areas.
• Assists guests with limited mobility or other special needs to and from their seats.
• Ensures that aisles, walkways, and designated seating areas are clear, clean, and safe.
• Calmly assists with disputes regarding tickets and seats.
• Notifies supervisor of any problems with facilities, supplies, and venue.
• Assists guests with complaints or concerns; escalates concerns to supervisor when necessary.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication and interpersonal skills.
• Excellent customer service skills with ability to resolve minor disagreements.
• Ability to learn venue layout and operating guidelines.

Education and Experience:

• Must be at least 16 years old.
• Must successfully complete provided on-the-job training.

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to lift 25 pounds at a time.