Mastering HR and Managerial Coaching: Tips and Tools for Difficult Conversations & Airtight Documentation with Bonus Session: From Inclusivity to Inclusion

Mastering HR and Managerial Coaching: Tips & Tools for Difficult Conversations & Airtight Documentation with Bonus Session: From Incivility to Inclusion

Attendance Options

Choose between attending in-person or virtually via Zoom. Please indicate your preference during registration.

UCSC Extension students & staff: Free (limited in-person seats for up to 10 students).  Students and staff, please email Anne.Gamino@shrm.org if you would like to register for the event.

Event Time

9:30 AM – 3:00 PM PT
 

Sponsored by UCSC Silicon Valley Extension

Program Schedule

Program Overview

Mastering HR and Managerial Coaching: Tips for Difficult Conversations, Civility in the Workplace & Airtight Documentation (followed by a bonus Meet and Mingle)

Speaker: Allison West

Ask any manager what they dislike about managing employees and they typically say: performance management, creating documentation, and the ever-popular task of having a difficult conversation. Sounds familiar?

Often, managers struggle with these three areas because they simply don’t know how to effectively coach their employees for success or have a difficult conversation, and then ultimately document the conversation.

This session will cover how managers need to have a “coaching mentality” and what it takes to have effective one-on-one coaching conversations with employees by providing clear and concise feedback. Also covered will be ways to help managers (and HR) adapt a coaching style for different types of personalities and teaching employees how to take ownership of their performance.

Sometimes, no matter how much support the manager provides and the effort the employee puts into succeeding in their job, things are just not working out. Or, an employee has an “attitude” problem, may have trouble communicating, or simply has bad breath. These are times managers need to understand how to have difficult conversations. This session will cover these and other key questions: How do you prepare for this kind of discussion? How can the manager help the employee still feel positive after the conversation? What are the best ways to start a difficult conversation?

And now the manager must document the various conversations. Proper documentation is meant to memorialize performance/disciplinary conversations that shows efforts to help the employee be successful and supports employment decisions. And, importantly, documentation can provide a solid defense if prepared correctly. Learn the seven steps to creating "airtight” documentation along with ways to tighten your documentation, words, and phrases to avoid, and potential red flags for discrimination.

From Incivility to Inclusion:  Uncovering the Root Causes

Speaker: Sejal Thakkar

Address the rising prevalence of workplace incivility and learn actionable strategies to counteract it. From addressing insensitive comments to combating discrimination and harassment, Sejal guides you along the spectrum of incivility while unraveling the root causes, empowering organizations to cultivate a culture of respect and inclusivity.