Discuss “Undercover Boss”

Apr 26, 2010
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The premise of the popular CBS television show has chief execs working with the masses, presumably, for the common good. Discuss “Undercover Boss”

Questions for discussion

  • Is it the CEO’s job to know what’s happening at the lowest levels of the organization?
  • What advantages or disadvantages do you see from having the top boss undercover in your organization?
  • How can CEOs make sure people don’t just share what they think they want to hear?
  • Would you want your company’s CEO to go “undercover”?
  • How would employees at your company respond if they met their boss undercover? How would you respond?
  • Given the situations the CEOs have discovered so far, who drops the ball on keeping the CEO informed? HR? Line managers?
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