In strong organizations and communities, conflict isn’t a disruption. It’s a chance to grow. When handled well, conflict can lead to better ideas, deeper trust, and smarter decisions.
Constructive conflict sparks creativity by challenging the status quo and encouraging people to see new perspectives. It can bring hidden issues to light before they cause harm. It gives teams a way to clear up misunderstandings, address bias, and set clear expectations.
Join Jenn Graham, Founder and CEO of Inclusivv, for a powerful webinar on how to turn conflict into opportunity. Instead of avoiding hard conversations or reacting defensively, you’ll learn how to approach conflict with curiosity and courage.
Through practical tools and mindset shifts, we’ll explore how to move from reactive to reflective, shift from win-or-lose thinking to win-win solutions, and let go of the need to always be right. You’ll also learn how to spot microaggressions, listen actively, and use nonviolent communication techniques.
If you’re ready to create a workplace where conflict brings clarity instead of chaos, this session is for you. You’ll walk away with strategies that lead to better problem-solving, more trust, and stronger collaboration.
Learning Objectives:
Reframe conflict as a path to growth, innovation, and trust
Understand the root causes of workplace conflict, including bias and microaggressions
Learn practical tools for active listening, nonviolent communication, and recognizing microaggressions
Use “Calling In” and “Calling On” as tools to engage others with empathy
Apply the GRACE model to handle tough conversations with care
Practice how to disagree with respect while still standing your ground
Meet the Presenter
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Jenn Graham
Is the Founder and CEO of Inclusivv, bringing diverse voices together for impactful conversations. As a designer, community organizer, and entrepreneur, she has built Inclusivv into the "go-to" resource with a library of over 50 topics and a global action platform. Jenn’s leadership earned Inclusivv a finalist spot in the 2022 SHRMLabs Better Workplaces Challenge Cup. Her TED talk on finding common ground highlights how conversation can bridge differences. Recognized as a “2020 World-Changing Woman in Conscious Business” and the Atlanta Business Chronicle's “Small Business Person of the Year – Rising Star” in 2019, Jenn drives social change through meaningful dialogue.
SHRM certification has approved this webinar for 1 PDC toward SHRM-CP or SHRM-SCP recertification. A program code will be provided at the end of the webinar.