Job Summary:

The Collections Manager will oversee the collection efforts and delinquency controls of the company, ensuring money owed is billed and received correctly and promptly.

Supervisory Responsibilities:

• Hires and trains new collectors in the Lending Department.
• Conducts performance evaluations that are timely and constructive.
• Supervises and manages the Lending Departments assignments and priorities.

Duties/Responsibilities:

• Researches, develops, and facilitates collection procedures according to company polices.
• Ensures proper preparation and delivery of letters, notices, and other communications regarding delinquent accounts.
• Conducts, or assists third parties in conducting, skip-tracing according to established practices.
• Negotiates with customers to amend repayment terms, as appropriate.
• Recommends legal action for specific accounts and follows through as necessary.
• Communicates the status of delinquent accounts to the Senior Collection Manager or other appropriate personnel.
• Initiates repossession steps when authorized; maintains thorough records of actions taken in repossession and selling.
• Contacts creditors and consults attorneys as needed for settlements on bankrupt accounts.
• Reviews accounts and recommends for charge-off as appropriate; supervises approved accounts charge-off procedure and reports it to credit reporting agencies.
• As necessary, reports claims to appropriate government agencies to ensure collection on insured loans.
• Ensures the security and privacy of customer information and files.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software, and customer relations software.
• Excellent leadership and persuasive skills.
• Ability to work with a team and independently.
• Basic understanding of statistics and data analysis.
• Basic understanding of applicable state and federal collection laws including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.

Education and Experience:

• Associates degree in Finance required; Bachelors degree preferred.
• At least five years of experience in collection and credit work, with at least one in a supervisory or managerial position.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.