Job Summary:

The Information Specialist will provide information about the products and services offered by the organization to clients and customers by answering inquiries and responding to requests or directing customers to the appropriate department for further assistance.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Researches and gathers necessary information to answer account inquiries and address customer needs.
• Determines the nature of customers business to better facilitate requests and/or to transfer specialized needs to the appropriate department or person.
• Answers questions regarding the businesss products and services.
• Identifies opportunities to promote and cross-sell products and services.
• Provides general information to customers; supplies appropriate forms and explains procedures.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Good sales and promotional skills.
• Ability to type at least 35-40 words per minute.

Education and Experience:

• Associates degree with related coursework preferred; high school diploma or equivalent required.
• At least one year of sales or other relevant experience preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.