Job Summary:

The Loan Counselor will provide specialized guidance to potential loan applicants who have cannot qualify for traditional loans.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Interviews applicants to understand past and present financial history and to collect information needed to complete lending applications and/or modification paperwork.
• Assists current borrowers with debt prioritization, consolidation, refinance, and loan modifications.
• Reviews applications and supporting paperwork for completion and accuracy; resolves any inconsistent, inaccurate, or missing information.
• Counsels applicants and answers any questions about the application, lending, or modification process.
• Submits completed applications to credit analysts for evaluation, verification, and further recommendations.
• Assesses or assists with assessment of applicants financial status, credit, and property evaluations to determine creditworthiness.
• Approves loans and modifications within pre-authorized parameters; refers other loans to committee for approval.
• Maintains current knowledge of applicable financial and credit regulations and best practices.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Thorough understanding of lending products and services.
• Ability to explain complicated loan policies and terms in a clear and understandable way.
• Proficient with Microsoft Office Suite or related software program.

Education and Experience:

• High school diploma required; Associates degree in related field or some college coursework in a related area preferred.
• Experience in customer or financial service preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.