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Job Summary:
The Shipping Dock Supervisor/Dispatcher will organize and oversee a team of employees during a specified shift, ensure that products are properly loaded and unloaded, and direct company truck drivers for deliveries.
Supervisory Responsibilities:
- Hires, trains, and assigns shift employees and truck drivers.
- Oversees the daily workflow, schedules, and assignments of the shipping dock.
- Conducts performance evaluations that are timely and constructive.
- Assists human resources with implementation and execution of random substance abuse screening, as required by law and/or policy.
- Handles discipline and termination of employees in accordance with company policy.
Duties/Responsibilities:
- Oversees and evaluates all activities of the dock and dock employees, ensuring safe and efficient loading and unloading of all freight.
- Conducts daily inspections, ensuring compliance with applicable federal, state, local, and internal laws, regulations, and policies.
- Monitors freight movement using various computer software applications.
- Consults with production planning team to plan deliveries for the next day.
- Drafts and distributes driver schedules; uses outside trucks and drivers when needed.
- Teaches and implements safe lifting and loading techniques and regularly evaluates employees compliance.
- Assesses efficiency and performance of dispatch and distribution activities; identifies and recommends improvements to shift, department, and facility.
- Ensures product handling and delivery practices meet customer expectations, and daily, weekly, monthly, and annual business objectives.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Strong supervisory and leadership skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with the proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Basic understanding of truck freight rates.
- Strong understanding of applicable Occupational Safety and Health Administration requirements and other related safety policies and best practices.
- Proficient with Microsoft Office Suite or related software to monitor and maintain records and inventory.
Education and Experience:
- High school diploma or equivalent required.
- Previous supervisory experience preferred.
- Current commercial drivers license (CDL) with clean state motor vehicle truck operators record highly preferred.
Physical Requirements:
- Prolonged periods standing and up to four hours per shift sitting and working on a computer.
- Must be able to lift up to 100 pounds.
- Must be able to traverse facility on unforgiving surfaces.
- Must be able to work in hot and cold climates and in an environment with many noises and odors.
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