Job Summary:

The Shipping Dock Supervisor/Dispatcher will organize and oversee a team of employees during a specified shift, ensure that products are properly loaded and unloaded, and direct company truck drivers for deliveries.

Supervisory Responsibilities:

• Hires, trains, and assigns shift employees and truck drivers.
• Oversees the daily workflow, schedules, and assignments of the shipping dock.
• Conducts performance evaluations that are timely and constructive.
• Assists human resources with implementation and execution of random substance abuse screening, as required by law and/or policy.
• Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

• Oversees and evaluates all activities of the dock and dock employees, ensuring safe and efficient loading and unloading of all freight.
• Conducts daily inspections, ensuring compliance with applicable federal, state, local, and internal laws, regulations, and policies.
• Monitors freight movement using various computer software applications.
• Consults with production planning team to plan deliveries for the next day.
• Drafts and distributes driver schedules; uses outside trucks and drivers when needed.
• Teaches and implements safe lifting and loading techniques and regularly evaluates employees compliance.
• Assesses efficiency and performance of dispatch and distribution activities; identifies and recommends improvements to shift, department, and facility.
• Ensures product handling and delivery practices meet customer expectations, and daily, weekly, monthly, and annual business objectives.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with the proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Basic understanding of truck freight rates.
• Strong understanding of applicable Occupational Safety and Health Administration requirements and other related safety policies and best practices.
• Proficient with Microsoft Office Suite or related software to monitor and maintain records and inventory.

Education and Experience:

• High school diploma or equivalent required.
• Previous supervisory experience preferred.
• Current commercial drivers license (CDL) with clean state motor vehicle truck operators record highly preferred.

Physical Requirements:

• Prolonged periods standing and up to four hours per shift sitting and working on a computer.
• Must be able to lift up to 100 pounds.
• Must be able to traverse facility on unforgiving surfaces.
• Must be able to work in hot and cold climates and in an environment with many noises and odors.